Horticultural Sustainability and Water Management

Non-profit helping the homeless and underserved

Perform federal energy policy acts deduction calculations for clients. Select equipment, creat equipment schedules, and draft the mechanical, electrical, and plumbing layouts for commercial and government facilities. Communicate with architects, customers, and sales representatives on projects to ensure a cohesive design.• Attend construction meetings and site visits ranging from kick-off meetings to punch list.• Inform clients of our services and possible tax deductions we can offer.

Responsible for being the point of contact for external and internal customers. Forecasted and monitored job progress by coordinating equipment, necessary permits, and site readiness for the installation of fire and security equipment. Met customer specified requirements identified in the scope of work created by internal National Account Managers for large retail customers; Home Depot, Dick’s Sporting Goods, Marriott Hotels, and others. • Strategically advised internal customers by reviewing external customer invoices through company billing system and existing contracts when additional charges were required to complete the scope of work• Proactively communicated with a multitude of owners through phone and email on a daily basis to prepare and advise for site readiness and project completion• Contributed in weekly team meetings including reviewing and implementing new policies, project successes, future issues, and projected completions of projects

Served as Team Lead resolving escalated customers calls in difficult situations including technical question and confrontational external customers. Programmed and completed troubleshooting for all Tyco security panels for onsite technician. Made timely recommendations to effectively solve problems, using independent judgment and identified efficiencies and process improvements for the team. • Promoted to substitute Team Lead and served as the point of contact to other departments within corporation and to external customerso Created daily reports on the call volume and effectiveness of approximately 100 call center staffo Resolved escalated customer calls in difficult situations including technical questions and confrontational external customerso Provided day to day guidance for all data and programming associates including achieving departmental goals by coordinating resources• Promoted from Tier 1 Programmer to Special Projects (senior level) Programmer within 18 months

Ensure customer energy management systems are functioning properly in a fast paced call center atmosphere. • Provided accurate and precise customer service in a fast paced environment which required me to be well organized with a high attention to detail and accuracy• Utilized ESS, Opus, CSI, Carrier, APT, EMC, & Trane software to manage large retail customer lighting, HVAC, and refrigeration systems

Distributed mail to over 700 homes and businesses in the Indianapolis area without mistake. Able to create an organized routine in a constantly changing environment. Excellent customer service on a daily basis. • Able to quickly learn new assigned routes • Certified to operate a right hand drive vehicle

Performed heat loss calculations, selection of equipment, creation of equipment schedules, and drafted the mechanical layout for commercial and government facilities. Communicated with architects, customers, and sales representatives on projects to ensure a cohesive design of mechanical and electrical systems• Coordinated project plans for a cross departmental team of three peers in a deadline oriented environment with minimal supervision • Chosen to perform final HVAC inspection and punch lists for the Knox County jail

Performed heat loss calculations, selection of equipment, creation of equipment schedules, and drafted the mechanical layout for commercial and educational facilities. Communicated with architects, customers, and sales representatives on projects to ensure a cohesive design of mechanical and electrical systems• Selected to design pressurized underfloor plenum HVAC system for a multi-function retail and commercial building • Attended in house training opportunities to further technical industry knowledge

• Performed load analysis on various projects• Attended onsite construction meetings• Attended professional training meetings for thermostatic controls