Collaborate with the Director and Production and Post Production teams to manage and organize client and company projects. Supervise video pre-production planning, including the booking of shoot dates, venues, logistics, and props. Develop creative video concepts and storyboards in collaboration with clients. Handle casting calls and coordinate with talents.Communicate with clients to manage their expectations during production shoots. Oversee the post-production process with Editors to ensure timely delivery of high-quality products. Review edited drafts of video projects and provide feedback to the post-production team.

Managed Finance Service Desk (Manager role)📌 5 years of IT Service Management in managing the outsourced helpdesk (L1) support on technical issues (e.g. data feed) for multiple applications globally with ServiceNow as ticketing system; absolute compliant to Response SLA for Incidents with appropriate escalation depending on the Severity of the Incidents.✅ Established the Operation Knowledge Base using SharePoint (with MS Teams as backup) with regular update centrally.✅ Published a tracker to assist in the follow-up on CHG/PRB tickets.✅ Restructured the earlier operation and stabilized it by adopting the Compliance Helpdesk model.✅ Revamped the model again upon downsizing.✅ Automated manual processes and handled all escalation.✅ Established a backup model from another Helpdesk.✅ Transitioned the Governance to another Team.📨 Other Team Project(s): Developed an organization-wide job role/skillset mapping using Confluence to facilitate employee progression.

DevOps Automation Team (Process re-engineering role)📌 Proposed operational changes upon a site visit to the offshore team’s office.✅ Managed process improvement projects across multiple workstreams.✅ Managed and tracked Automation Projects.

Managed Legal Application Level 2 support and Reporting (Manager role, 2016-2017)📌 Managed an offshore Level 2 Production Support Team for 20+ Legal/Real-Estate/IS Applications and ensured the compliant to Resolution SLA (according to Severity) for both Incidents and Requests. ✅ Partnered closely with Development Team (and/or L3) through Change and Problem Management.✅ Ensured the delivery of 11 reports related to KPI.Managed Compliance Helpdesk (Manager role, 2013-2017)📌 4 years of IT Service Management in managing the helpdesk (L1) support on technical issues with an average monthly volume of 5k+ emails / 700+ tickets related to (e.g. KYC, AML, Screening) for 100+ applications globally with ServiceNow as ticketing system, absolute the compliant to Response SLA, with appropriate escalation depending on the Severity of the Incidents.✅ Established the helpdesk from 0 to 20+ agents as insourced team.✅ Constructed a knowledgebase using SharePoint with regular update centrally, designed the shift model to cover 24*7 support, defined different roles in the shift and escalation matrix.✅ Designed and implemented a Dashboard to show overall system health across all portfolios.✅ Designed and implemented a round-robin ticket assignment system to balance workload.✅ Established a bi-annual 360 feedback for the entire team to facilitate continuous improvement.✅ Established a scoreboard to recognize Star Performer of the month.✅ Organized team building activities twice in a year.✅ Achieved 100% Response SLA for 6 consecutive weeks (without the use of bots).✅ Completed a Business Continuity Plan Drill by switching the Helpdesk Operation to a backup site without any interruption of service.✅ Transitioned the support to outsourced team and tracked the performance.

📌 9 years of IT Infrastructure Operations in supporting the entire infrastructure for APAC HRMS and Time Attendance system (Technical support role)🛠 Primary Infrastructure Support (Solaris and Wintel) for APAC HRMS✅ Provided the support on infrastructure-related issues for a single HR application in APAC Region, including all PRD, UAT, TRN, SIT and DEV environments.✅ Performed weekly checkout during weekend.✅ Performed daily migration of codes through the environments.✅ Troubleshoot and resolved all infrastructure issues.✅ Coordinated and executed annual DRP/CoB (Disaster Recovery Plan / Continuity of Business) drill during weekends.✅ Transitioned the support responsibilities to offshore team.🛠 Managed the Infrastructure Support for APAC Time and Attendance system✅ Supervised the primary support and provided secondary support.✅ Checker for the weekly checkout and daily migration were performed correctly.✅ Transitioned the support responsibilities to offshore team.

✅ Developed reports for HRMS (Developer role)✅ Defined security matrix for HRMS (Security Administrator role)✅ Handled and evaluated user issues in HRMS (Business Analyst role)

🛠 Handled and resolved desktop issues in HR Department (Desktop Support role)✅ Administered LAN (Novell Netware 3.12 and Win NT 4.0).✅ Responsible for all hardware issues.✅ Responsible for monthly offsite backup for File Server and Payroll system.🛠 Handled and resolved issues for HRMS and Payroll system (Production Support role)✅ Primary Production Support for PeopleSoft HRMS 7.5.✅ Responsible for data extraction from Payroll system.✅ Responsible for training new staff to use the HRMS.✅ Responsible for monthly management report.🛠 Responsible for office maintenance✅ Main Coordinator for Business Continuity Plan and performed weekly tape backups to offsite.

🗹 Responsible for maintenance of 24 HDB residential blocks and 4 MSCP.🗹 Responsible for new flats inspections.🗹 Handled issues from residents and Town Council, rendered renovation and maintenance advice.🗹 Issued works order, conducted lease and tenancy check, night inspections and arrear cases.🗹 Coordinator for branch office maintenance.🗹 QCC (Quality Control Circle) project graphics designer.🗹 Participated in SQA (Singapore Quality Award) and ISO 9002 certification.