Ben Gideon Email & Phone Number

Roswell, Ga

Lead the Implementations team to ensure all new accounts are implemented accurately, on time, and on budget. Assist the sales team in scoping all recurring revenue proposals, and some project revenue proposals, to ensure operational feasibility and profitability. Manage and perform paid customer assessments to review complex existing/potential customer processes and identify efficiencies and opportunities. These assessments analyze processes and use data collected and Six Sigma methodologies, to make strategic recommendations on process reengineering to include Scope Document, Process Flows, and ROI Metrics.Manage the QA team to ensure software releases are well orchestrated and bug free. Work closely with the Marketing department to provide the content and timing for customer communications surrounding software releases.Work in tandem with development during the implementation of complex accounts where custom development is involved. Provide technical specs and requirements documents for custom implementations as well as new product features.

Roswell, Ga

Areas of Responsibilities: Client Services Division Software Support Group BPO Operations Project OperationsRedesigned processes to maximize scalabilityLed contract negotiations, renewals, and amendments for multi-million dollar contractsEffectively monitored/managed P&L’sManaged a team of 8 direct reports and 90+ indirect reportsOversaw operations responsible for the scanning of 16 Million images per monthIncreased profit margins by 12% through: Process efficiencies Staff leveraging Implementing individual performance based compensation plans Effective Vendor Management

Roswell, Ga

Manage large scale Business Process Outsourcing operations focusing on Document Management and Online Content Management. Manage a team of approximately 70 indirect employees while focusing on high quality, low cost, increasing revenue, adhering to extremely tight SLA's, and managing client's expectations.