Ben Graham Email & Phone Number

Kingswinford, Gb

Providing PLM infrastructure & cloud expertise for Eviden to ensure our customers maximise their PLM and digital software investments.

United Kingdom

Part of a global sales & service team providing professional services to customers predominantly in the UK.My assignments include long term strategic delivery to Siemens Industry Software’s largest multi-million pound engagements, coupled with short term assignments to a wide range of customer’s providing technical consultancy leadership. Main responsibilities include:• Leading technical teams in software implementation and environmental builds.• Liaising with Program Managers… Show more Part of a global sales & service team providing professional services to customers predominantly in the UK.My assignments include long term strategic delivery to Siemens Industry Software’s largest multi-million pound engagements, coupled with short term assignments to a wide range of customer’s providing technical consultancy leadership. Main responsibilities include:• Leading technical teams in software implementation and environmental builds.• Liaising with Program Managers providing technical risk assessments, technical project plans and work estimations to plan for resource accordingly.• Managing contractors that are assigned to support technical delivery, working with Program Managers in budget estimations for technical resource required and participating in the interview process for contractor selection to match required skill set.• Leading go-live technical teams in a ‘commander’ role managing the balance between technical task management and maintaining clear communication to key customer stakeholders.• Managing implementations through customer change processes, identifying if change requests are required as early as possible based on technical observations that affect delivery.• Delivery of work streams highlighting key requirements for de-risk activities. • Supporting commercial and account management teams in RFI/RFP responses,• Managing timesheet and billing in Professional Services Automation software.• Environmental and Infrastructure design and planning.• Environmental build and configuration (Windows/Linux/Unix/VMware & Hyper-V Virtualization and Amazon Web Services Cloud configuration• Database Installations & Configuration (Oracle/SQL)• Middleware Installations & Configuration (IIS/JBoss/Weblogic)• Siemens PLM Software Installation & Configuration• Lead customers in the adoption of advanced technical engagements focusing on performance health checks, performance baseline analysis and performance monitoring activities. Show less

United Kingdom

Part of an EMEA team providing Internal IT support predominantly to the UK Operations consisting of around 300 employees in three main offices nationwide in the UK. • Procurement, build and continual support of end user PCs (Desktops & Laptops)• Application support to all Microsoft Office suite applications, Anti-Virus, VPN• Mobile phone/data procurement and support for end users• 1st line Cisco IP Phone support• Server administration (RAID / Windows Server /… Show more Part of an EMEA team providing Internal IT support predominantly to the UK Operations consisting of around 300 employees in three main offices nationwide in the UK. • Procurement, build and continual support of end user PCs (Desktops & Laptops)• Application support to all Microsoft Office suite applications, Anti-Virus, VPN• Mobile phone/data procurement and support for end users• 1st line Cisco IP Phone support• Server administration (RAID / Windows Server / Virtualization)• Active Directory administration• IT Infrastructure maintenance (Networking/Cat5e/APC configuration/Backup configuration)• Supplier relationship management (Dell, HP, Orange)• Europe wide travel supporting IT projects in other countries Show less

Birmingham, United Kingdom

IT Administration Duties:• First line of IT support to a team of around 30 within the office and remotely.• Administer and maintain the office PBX Telephone system.• Desktop/Workstation and Laptop PC’s – Maintaining, cleaning and formatting.• Maintaining Windows based active directory technology & Linux (Firewall) network servers• Supporting the physical office LAN.• Familiar with Citrix and VPN SecuRemote technology, connecting and configuring clients… Show more IT Administration Duties:• First line of IT support to a team of around 30 within the office and remotely.• Administer and maintain the office PBX Telephone system.• Desktop/Workstation and Laptop PC’s – Maintaining, cleaning and formatting.• Maintaining Windows based active directory technology & Linux (Firewall) network servers• Supporting the physical office LAN.• Familiar with Citrix and VPN SecuRemote technology, connecting and configuring clients. • Coordination and preparation of IT equipment & software for various tasks/functions, including full hardware/software preparation of training classrooms for customer courses.• Liaising with suppliers regarding any related IT issues/queries.• Recording and updating IT assets and 3rd party license keys records.• Liaising with IT HQ based in Israel for 2nd level IT support.• Liaising with fellow IT administrators based in offices in America, Germany, France, and Japan for internal communication and knowledge sharing.• Processing of various IT orders though IT partner– HP Services.Customer Support Duties:• Administration of internal customer support database (Clarify Clear Support - CRM system)• First line support for customer support calls via hotline, email and Internet.• Record and process customer orders.• Record and administer the shipment of software & licenses to customers for new and ongoing post sale support.• Providing internal customer and support reports from an administration level to executive level.• Controlling and administering the yearly software maintenance renewals (revenue in excess of £800k per annum), produce and issuing quotations to customers, follow up and ensure the receipt of purchase orders.• Adhoc duties were to administrate the IT for office moves; one office closure and assisting in the IT infrastructure design of 2 new offices. I also was responsible for the mentoring for two modern apprentice placements that were assigned to my department. Show less

Fma (Foundation Modern Apprenticeship) Nvq Business And Administration

Education record