Benjamin Green Email & Phone Number

Toronto, Ontario, Canada

Toronto

Toronto, Canada Area

-Reduced the complexity of subscriptions and consolidated SaaS providers, leveraging a 10% reduction in budgetary spend. Monitored and optimized cloud and co-located infrastructure.-Managed a team of IT technicians, supporting an Agile software development environment.-Assessed security practices and made recommendations to reduce risk and improve employee agility.-Partnered with the data and business intelligence team on new initiatives in Google Cloud technologies.-Developed policies and procedures to improve employee onboarding, enhance communication, and ensure knowledge documentation and transfer.-Streamlined Google Business productivity tools and processes to enhance file sharing, collaboration, security, and data retention across all teams.

-Developed new on-boarding and employee exit processes, automating account creation and implementing single sign-on (SSO) in a rapid growth organization (staff doubled over one year).-Managed all aspects of IT budget and procurement, reducing operational costs through sourcing new SaaS and cloud vendors and consolidating business applications. Standardized hardware procurement to ensure predictable on boarding costs for new employees.-Managed a team of IT Analysts, partnering with departments to establish service level agreements and improve support processes.-Implemented a Cloud asset and IT service management solution, improving the quality of support for all domestic and international employees, and reducing operational overhead by 15%.-Negotiated new mobility and telecommunications contracts, reducing operational costs by over 25%.-Documented processes and made recommendations to streamline the use and integration of the business CRM (SugarCRM), ETL, and business intelligence.

Toronto, On

-Guided departments in assessing their needs and requirements for business applications, developing and evaluating RFPs for vendors bidding on new technology projects.-Worked closely with leadership and executive members to ensure IT projects aligned with the organization's mission.-Established the standards for an organization wide CRM on Salesforce and transitioned business units (sponsorship and development) onto this platform. Documented process changes and enhancements.-Successfully negotiated 20% lower implementation costs with vendors assisting with capital project initiatives.-Developed the strategy for business intelligence and strategic analysis of TIFF's data. Worked with Marketing and Sponsorship to find opportunities to use business data for new digital campaigns.-Lead a $3 million portfolio of projects, partnering with departments on evaluation and implementation of new solutions. Provided cost-benefit analysis of new initiatives and existing projects.-Worked with Digital team on new standards for video editing and digital asset management.-Provisioned new digital asset management and metadata standards for TIFF.-Assisted with the migration of all POS of systems to new payment processor (Moneris), ensuring system stability, PCI compliance, and successful integrations with other applications. Focused on best practices for network and systems security.-Developed training programs and documentation to accelerate adoption of new initiatives.-Mentored a team of project managers and business analysts responsible for all projects at TIFF.-Worked closely with ticketing stakeholders on new ticketing and POS strategies, including on-line sales enhancements and paperless ticketing.

Toronto, On

- Lead the team of help desk analysts responsible for supporting all computing at TIFF. Worked with stakeholders and leadership to establish SLAs and develop a technology roadmap for hardware and services.- Implemented ITIL standards for the service desk.- Sourced technology software and hardware for the growing organization and expanding facilities.- Managed the IT operating budget of approximately $1.6 million. Provided cost-benefit analysis for technology solutions (hardware and software).- Successfully transitioned the organization from a Novell Netware environment to Microsoft Active Directory and Gmail cloud based email services, saving the organization over $60k in operating costs.- Delivered infrastructure components for a new ticketing system (Titan) and event management software (Artifax).- Planned the technology infrastructure for TIFF Bell Lightbox, a multi-cinema facility which houses TIFF's operations. Provisioned a green field Cisco environment and VOIP system.- Worked with infrastructure team to evaluate and implement new SAN storage array (Dell), and provided roadmap for offsite glacier back-up storage.- Reduced corporate mobility budget by 20% and implemented a Bring Your Own Device (BYOD) policy.- Successfully reduced IT operational budget by 11% through vendor negotiation, streamlining processes, and vendor negotiation.- Reduced 21% of help desk tickets by implementing a new service desk system that focused on self-help for users and better training initiatives.- Reduced the asset rental budget by 18% by strategic planning of rental volumes with the help new Asset Management system (Tracker Networks).- Championed the strategic roadmap to move TIFF to cloud based services, such as GMail, Amazon Web Services, and Salesforce.- Ensured system and account security through policy and training.- Delivered 100% PCI compliance for the organization's infrastructure.

- Supported multiple flagship retail locations responsible for $200 million in sales, ensuring 99.8% uptime of POS systems.- Assisted with the opening of international flagship stores in London (UK), Los Angeles (USA), and Tokyo (JAPAN).- Established and documented new standards of remote support for all store retail sales systems, standardizing SLAs, and ensuring business continuity.- Researched and implemented new store technologies, including RFID inventory tagging and transitioned stores to new POS technology.- Successfully assisted store infrastructure teams in deploying and supporting new Cisco switches, improved MPLS connectivity, and upgraded store servers.- Ensured security and PCI compliance of all retail locations.

- Provided IT operational support for over 160 clients in the garment industry.- Developed and executed training programs for design software and processes.- Implemented new technology solutions for clients.- Successfully trained businesses on color management best practices and implemented output technology solutions to support this (fabric printers, large format, etc.).- Maintained a 95% positive customer satisfaction rating.

- Successfully transitioned an entire fleet of Macintosh systems from OS 9 to OS X.- Integrated all design systems with Windows server environment and back-up solutions.- Researched and implemented solution for organization wide color management and output, improving color accuracy by 32%.- Trained support analysts on methodology for troubleshooting design technology.

Supported a multi-platform environment of PCs, Macs, and SGI workstations in the Fashion Computing Center. Maintained color printing solutions (including IRIS and fabric printers). Managed and trained a staff of support technicians.

Ba, Art, Art History, Music

Leadership Essentials Certification, Organizational Leadership