Benjamin Green Email & Phone Number

Toronto, Ontario, Canada

Toronto

Toronto, Canada Area

-Reduced the complexity of subscriptions and consolidated SaaS providers, leveraging a 10% reduction in budgetary spend. Monitored and optimized cloud and co-located infrastructure.-Managed a team of IT technicians, supporting an Agile software development environment.-Assessed security practices and made recommendations to reduce risk and improve employee.

-Developed new on-boarding and employee exit processes, automating account creation and implementing single sign-on (SSO) in a rapid growth organization (staff doubled over one year).-Managed all aspects of IT budget and procurement, reducing operational costs through sourcing new SaaS and cloud vendors and consolidating business applications. Standardized.

Toronto, ON

-Guided departments in assessing their needs and requirements for business applications, developing and evaluating RFPs for vendors bidding on new technology projects.-Worked closely with leadership and executive members to ensure IT projects aligned with the organization's mission.-Established the standards for an organization wide CRM on Salesforce and.

Toronto, ON

- Lead the team of help desk analysts responsible for supporting all computing at TIFF. Worked with stakeholders and leadership to establish SLAs and develop a technology roadmap for hardware and services.- Implemented ITIL standards for the service desk.- Sourced technology software and hardware for the growing organization and expanding facilities..

- Supported multiple flagship retail locations responsible for $200 million in sales, ensuring 99.8% uptime of POS systems.- Assisted with the opening of international flagship stores in London (UK), Los Angeles (USA), and Tokyo (JAPAN).- Established and documented new standards of remote support for all store retail sales systems, standardizing SLAs, and.

- Provided IT operational support for over 160 clients in the garment industry.- Developed and executed training programs for design software and processes.- Implemented new technology solutions for clients.- Successfully trained businesses on color management best practices and implemented output technology solutions to support this (fabric printers.

- Successfully transitioned an entire fleet of Macintosh systems from OS 9 to OS X.- Integrated all design systems with Windows server environment and back-up solutions.- Researched and implemented solution for organization wide color management and output, improving color accuracy by 32%.- Trained support analysts on methodology for troubleshooting design.

Supported a multi-platform environment of PCs, Macs, and SGI workstations in the Fashion Computing Center. Maintained color printing solutions (including IRIS and fabric printers). Managed and trained a staff of support technicians.

Ba, Art, Art History, Music

Leadership Essentials Certification, Organizational Leadership