I have over 10 years of experience in leading and developing support teams in the software and technology industry, with a focus on customer satisfaction, retention, and loyalty. I am a Certified SAFe® 5 Agilist, a credential that demonstrates my ability to apply the principles and practices of the Scaled Agile Framework® (SAFe®) to support the delivery of high-quality products and services. I am also proficient in Zendesk, Salesforce Service Cloud, Google Cloud, Atlassian products, AI tools, and a variety of other customer support and social networking tools, which I use to optimize workflows, collaborate with stakeholders, and enhance customer engagement. My mission is to bring simplicity, leadership, innovation, and passion to the customer experience, and to empower my team to do the same.
Listed skills include Ilife, Mac Os X Server, Customer Service, Os X, and 38 others.