Conor Pendergrast Email & Phone Number

Birmingham, England, United Kingdom

CustomerSuccess.cx is a consultancy specialising in providing services for business-to-business software companies to help them to improve their customer support and retention practices. My first service is coaching for customer support professionals.Having a focused and experienced coach on your side can have a positive impact on how you handle the.

Support Driven is a community of professionals in Customer Support, Experience (CX), and Success helping each other and transforming the Customer Support and Operations industry.

Remote

Alongside the earlier support & account management role, I grew my people development responsibilities over my career at Expensify. In that time, I was recognised as a Mentor (to a total of 12 people), Leader and Senior Leader (alongside informal mentorship of another 5 of my colleagues).Each has a set of defined roles and ongoing responsibilities, which I.

Remote

In my middle years at Expensify, I generalised my work, mixing a range of skills and responsibilities.Account managementWhile only part of my later role, I managed a portfolio of Expensify’s highest-value customers to make the most of our product and services. Rather than appearing for contract renewals (which I did manage), account management at Expensify.

London, United Kingdom

I joined Expensify as the first of four Success Coaches, our first team designed to provide long-term relationship management. In my first three years as a Success Coach, alongside defining the team and our processes, I worked to build relationships with a portfolio of Expensify's highest-value customers around the world. In short, I was helping our.

London, United Kingdom

My role as CEO of Resiflex can broadly be broken down into four sections: Sales and marketing, product development, support, and strategy development.In general, I was responsible for founding the company in the UK, and for starting the process of developing the product, sales, marketing and support for our earliest customers.Sales and MarketingThe role.

Dublin, Ireland

Overall, my role as the Director of Information and Communication is to enable PCI to improve and grow and maintain a leading edge with regard to our competitor through the effective use of information management and information technology, and excellent communication. My main responsibilities are to ensure that internal and external communications and our.

Dublin, Ireland

I provide part-time IT support to Positive Care Ireland, developing their internal systems and fixing things when they break. Our systems are based on Microsoft's BPOS and we are currently transitioning to Office365.

Dublin, Ireland

As founder and director of TaskLight, I manage the day-to-day activities of the company, as well as acting in a sales and development capacity while we grow from start-up status.

Belfast, United Kingdom

While studying for a Masters in Political Psychology in Queen's University, Belfast, I co-founded the Belfast Skeptics. The aim of the group was to explore science and culture, and provide free talks to the public on a variety of topics. The talks included those by the Science Communicator from the Armagh Planetarium on UFO reporting in the UK, mentalist.

I was involved in setting up PBI and registering it as a charity, while also working on the marketing and the website

Postgraduate Diploma, Business Finance, 1.1

Masters, Political Psychology

Ba (Intl), Psychology

Activities and Societies: Students' Union Class Representative 2006-2008, UCD Greens First Year Representative and Secretary 2006-2007.

Erasmus, Psychology