Ben He Email & Phone Number

California, United States

• I provided technical and clinical support for the implementation of Alcon’s highly complex, industry-leading surgical devices and software upgrades at clinical sites. I collaborated closely with surgeons, operating.
• Delivered detailed training on the use and application of sophisticated surgical devices, enhancing clinical outcomes and user proficiency.
• Conducted root cause analyses for adverse event reports and gathered physician feedback to drive continuous product improvement.
• Shared critical clinical performance data with R&D teams, supporting the refinement and development of innovative surgical solutions.
• Facilitated successful product upgrades and troubleshooting, ensuring minimal disruption to clinical operations and maintaining high standards of surgical precision.

• At Konan Medical, I led cross-functional projects to drive product development, launch, and post-market support of ophthalmic devices, collaborating closely with R&D, Regulatory Affairs, and QA/QC teams. I also served.
• Coordinated product development activities, contributing to study documentation and supporting clinical trials through on-site and remote training.
• Conducted troubleshooting and problem-solving for technical issues, implementing CAPAs to enhance product quality and improve Quality Management Systems (QMS).
• Supported the preparation of FDA documentation for new product submissions and updates, ensuring compliance with industry standards.
• Acted as a liaison between the company and end users, providing expertise in electrophysiology and other medical device products.
• Designed and delivered comprehensive training programs to optimize diagnostic capabilities and operational efficiency of clinical sites.

Los Angeles

• Led diagnostic testing, surgical setup, and OR assistance for complex intraocular and corneal procedures. Collaborated with a key opinion leader to analyze clinical data, optimize workflows, and streamline surgical.
• Supported advanced procedures through preoperative testing and surgical assistance.
• Analyzed clinical data to contribute to research documentation and decision-making.
• Improved surgical efficiency by optimizing OR organization and inventory management.
• Developed protocols and trained staff to uphold safety and quality standards.

Bachelor'S Degree, Psychobiology

Activities and Societies: UCLA Mobile Eye Clinic, Bruins in Focus, Pre-Optometry Society, Phi Mu Alpha Music Fraternity

Certificate, Medical Device Development