Benjamin Hernandez Email & Phone Number

Dumfries, Va, Us

Dumfries, Va, Us

Washington, D.C., Us

Use the Risk Management Framework (RMF) for the Authorization & Accreditation of HUD's Information Systems, and Enterprise Network Infrastructures (LAN/WAN/WLAN/Cloud) to validate/maintain System Authorization To Operate (ATO) ensuring the security of Federal Information.

+ Managed/resourced/budgeted & performance/risk of the company's $22M, DoD contract fortifying the US Army Intelligence Command (INSCOM), local service desk (LSD). + Managed/trained 17+ LSD technicians. Provided 24x7x365 LSD Tier I/II/III supporting 2.5K users/7.5K IT assets. + Supported four unclassified/classified LANs that included server, desktop, VPN, VTC, PKI, portal, messaging, and printing services within a SCIF environment. + Supervised weekly vulnerability scans for three LANs during the Windows 10 operating system (OS) upgrades, provided reporting, and managed the remediation of 1K+ OS-related security issues to completion. + Presented LSD status updates during daily enterprise network operations briefings; Published weekly/monthly status reports with SLA matrices to concisely express information/facts for top-level executive consumption.

+ Managed 20+ government service, military & contractor IT technicians. Plan & implement assigned functional responsibilities.+ Served as the MCCOG Service Desk Supervisor, responsible for the planning & implementation of customer support services to provide assistance, resolution to customer services requests from the Marine Corps information technology community.+ Provided overarching MCCOG operational direction, objectives, & emphasis as well as general admin direction. Exercise supervisory, analytical, & oversight responsibilities to plan, assign, prioritize, & subordinate work. + Managed the Marine Corps Enterprise Network (MCEN), Network Operations Center (NOC), Service Desk (SvD) in providing 24X5X365 enterprise-level network Tier II & III service to the Marine Corps global community. + Maintained coordination efforts with the MCEN service Process Owners & Managers EM, IM, RqF, PbM, ChM, CfM, & R&DM to support daily operations & provided input to the CSI process.+ Supervised the daily operational activities of NOC SvD using technical guidance & specialized information processes based on ITIL framework; Employed SOPs & Tactics Techniques & Procedures (TTP) to provide prompt response to events/incidents, work orders, & Request Fulfilment requests.

+ NETWORK OPERATIONS POLICY PLANNING, PROCESSES, & PROCEDURES: Analyze policy & performance initiatives for consistency & compliance with the operational policy. Direct studies & review & analyze supported mission plans & operations to ensure system requirements & the development of business metrics from which to monitor compliance & evaluated performance against the organizational strategic goals & objectives.+ IT PROJECT LEAD: Develop, implement & ensure compliance with plans, policies, standards, infrastructures, & architectures that establish a framework for management of IT applications. Create strategic plans, feasibility studies, & cost estimates. Provide direction to all stakeholders for quality design, architecture, & security. Determine, prioritize & assign work to functional entities for completion.+ INFORMATION SECURITY: Ensure Confidentiality, Integrity, & Availability of IT systems, networks, & data through System Development Lifecycle (SDLC) and IT systems adhere to security programs, policies, & procedures. + RESOLVE PROBLEMS & ADVISE MANAGEMENT: Investigate & evaluate complicated problems involving complex processing center network, hardware & software environments. Identify technology problems, determine accuracy & relevance of information, & use expert judgment to generate & evaluate alternatives. Conduct long-range planning, guidance, & recommendations on architectural & technological solutions.+ DELIVER ORAL & WRITTEN COMMUNICATIONS: By expressing highly technical information to individuals & groups with consideration to the audience. Deliver technically authoritative & persuasive oral presentations to executive level managers.

Ca, Us

+ ACHIEVED A MASTERS OF SCIENCE IN IT MANAGEMENT: Earned Masters of Science Degree in IT Management; Completed the Information System (IS) & IT, 24 months (8 Quarters) curriculum, which provides officers with knowledge of IT systems technology including computer & telecommunications systems, software engineering, networked & distributed applications, database management systems, & decision support systems in the military services.+ PROJECT COORDINATION SKILLS: Reviewed project requirements on IT systems technology to effectively delegate tasks & establish timelines. Demonstrated skill in defining project scopes & details on computer & telecommunications systems. Provided analytical processes to monitor & evaluate performance in planning, design, implementation, documentation, assessment, & management of enterprise structural framework to align to approved IT strategic plans & systems with mission, goals, objectives, structure, & processes. Managed data & information collection & research on software engineering, networked & distributed applications, database management systems, & decision support systems in military services. Monitored the results to ensure alignment with project goals & objectives. Actively encouraged communication, coordination, innovation & high-quality team products.+ INDEPENDENTLY RESEARCHED & ANALYZED highly complex policy, strategy, & conceptual issues involving management strategy, policy, & doctrine for system development, documentation & information processing management standards. Analyzed & defined computer & network security requirements. + PREPARED A WIDE VARIETY OF COMMUNICATIONS, BOTH ORALLY & IN WRITING, for a wide variety of audiences on complex technical subject matters, conveying information in plain language using graphical aids to ensure common understanding. Prepared recommendations & presentations to support project decisions.

+ SUBJECT MATTER EXPERT & PRINCIPAL ADVISOR: Advise the Commanding General of all technical issues both internal & external to support comm & training school houses located within Marine Corps & sister service base, posts & stations. Advise superiors of unusual situations & problem areas to take necessary corrective action. + STRATEGIC PLANNING: Develope, maintain & execute strategic planning projects, processes & policies. Supervise & directed civilian & contractor personnel. Interpreted facts & analyzed complex situations related to strategic engagements. Conduct analysis of interrelated issues for effectiveness, efficiency, & productivity of substantive mission-related programs. Utilize technical expertise to anticipate, plan & initiate mission, needs & potential solutions to business systems needs & future challenges.+ BUDGET / FINANCE MANAGEMENT: Strategically managed human, financial & information resources. Review & prioritize IT related purchase requests for mid-year review initiatives. Provide guidance on prioritization & obligation of Navy-Marine Corps (NMCI) network funding. Identify, validate, & requisition IT service requirements for the organization and its Formal Learning Centers & classrooms located throughout the US & coordinated acquisition, procurement, & installation of the organization’s non-secure & secured Video Teleconference system.+ DIRECT SUPERVISOR: Managed IT staff of three militaries & four civilians in daily IT network & security operations. Keen ability to coordinate complex tasks & teams, including partnerships with other entities. Oversaw performance management for each employee: development & evaluation of performance plans, mentoring & coaching for Individual Development Plans, & performance counseling. Took disciplinary action when necessary to ensure acceptable conduct & completion of operations according to established procedures.

+ DIRECT, SUPERVISE & MANAGE: A diverse team of highly skilled IT professional consisting of military, government civilians, & contractors in providing 24x7x365 Marine Corps Recruiting Area Network (MRAN) service support to 4000+ unclassified recruiters & supporting staff located at 1200 recruiting sites.+ DIRECT & CHAIR: the MRAN weekly IT operations brief with the recruiting district Information System Management Offices (ISMO) to provide technical information on upcoming planned network changes, scheduled outages, IA security scan findings, & other events affecting enterprise users & influence plan acceptance to persuade implementation of recommended changes.+ DIRECT, MANAGE, & SUPERVISE: the daily MRAN operational activities in providing Tier I, II, & III customer support services through the functions of the organization’s enterprise Network Operations Center, Service Desk, & Information Assurance IA sections. + DIRECT, MANAGE, & SUPERVISE: the planning, development, testing, & Implementation of MCRC’s enterprise network modernizations efforts; Manage the requirements identification of the organization’s IT hardware/software upgrades/expansions to improve enterprise network performance for service delivery. + PLAN, MANAGE, & SUPERVISE the deployment of the Very Small Site Design (VSSD) solution to expand the MRAN services & provide multifunction printing services to ~1200 recruiting sites located in the US & abroad.+ DIRECT & ENSURE: all IA section properly Security Technology Implementation Guidelines (STIG) all newly procured IS hardware/software technologies per DoD guidelines & the prompt deployment of Marine Corps Cyberspace Operations Group (MCCOG) Operational Directives (OPDIR) onto MRAN enterprise network; Direct enterprise network scans for reporting & remediation. Ensured the Installation and scanning of MRAN to ensure IA Vulnerability Alerts (IAVAs) compliance.

Master Of Science (M.S.), Information Technology Management

Advance Leadership Diploma, Command & Staff

Advance Leadership Certificate, Usn Joint Forces Advance Leadership School (Jpme) I

Bachelors Of Science, Computer Information Systems

Associate Of Arts (Aa), General Studies