Ben Richter Email & Phone Number

Bethlehem, Pa, Us

Bethlehem, Pennsylvania, United States

Framingham, Massachusetts, United States

· Lead a team of three Managers and thirty Data Specialists across domestic and international locations, including performance management, project planning, career development, and workload planning.· Proficiently use SQL to develop a productivity management dashboard in Tableau used to monitor team performance and individual performance.· Leverage Machine Learning to predict firmographic matches for client CRMs.· Implemented Python for web scraping, data cleansing, and third-party data ingestion (ETL).· Pioneer Definitive Healthcare’s first Generative Artificial Intelligence project to increase team productivity by 50%.· Develop a Tableau dashboard to proactively monitor Key Performance Indicators (KPIs) to gauge the health of data, manage team performance, and deliver comprehensive reports to key internal and external stakeholders.· Partner with the Product Success team to analyze client feedback to identify root causes and to enact process improvements to continuously improve data offerings.

Bethlehem, Pennsylvania, United States

· Direct oversight of 10 team members, including Advanced Practitioners and Registered Nurses; responsible for recruitment, monitoring patient outcomes, conducting performance evaluations, optimizing patient schedules, and creating Advanced Practitioner coverage plans for each office.· Build and automate customized reports to optimize provider schedules, monitor growth, and improve productivity using Tableau and an Enterprise Data Warehouse (SQL-based).· Lead bi-weekly meetings with Medical Director to provide updates on patient volumes, recruitment of Physicians and Advanced Practitioners, and process improvement opportunities .· Function as Project Manager of a cross-functional, multi-specialty team to design and implement a program to coordinate care for 2,500 concussion cases annually.· Continue providing oversight as Spine Center Administrator as detailed below.

Bethlehem, Pennsylvania, United States

· Partnered with six specialties (Physical Therapy, Physiatry, Pain Management, Neurosurgery, Orthopedic Surgery, and Behavioral Health) to design a treatment algorithm for back pain.· Served as technical expert to operationalize the previously mentioned treatment algorithm into the St. Luke’s Electronic Medical Record system.· Responsible for recruitment, performance evaluations, and monitoring productivity of the Spine Center care coordination team, which included Registered Nurses and a Physician’s Assistant.· Functioned as a team lead and lead developer for an analytics sub-committee responsible for evaluating the outcomes of the Spine Center; generated metrics such as Emergency Room return visits, episodic length of care, and patient utilization of the Spine Center.· Conducted complex analytics to recognize downstream financial revenue using financial data, which served as justification for further growth and investment into the Spine Center program.· Utilized data to optimize operational workflows and increase productivity by over 50%.

Bethlehem, Pennsylvania, United States

· Utilized an Enterprise Data Warehouse (SQL-based) to conduct complex analyses, to build Balanced Scorecards, and to develop ad hoc reports to support service lines such as Oncology and Cardiothoracic Surgery.· Became an expert in developing and visualizing quality of care metrics: Readmission Rates, Length of Stay, Complications, Patient Safety, etc.· Gained expertise with healthcare coding: ICD-10, CPT, APR-DRGs, MS-DRGs, etc.· Developed and designed tools that were customizable by end-users to provide insight into their own service line’s performance regarding quality of care.· Created a departmental Project Management database in Microsoft Access to monitor report turnaround time, accuracy, and request volumes for each Clinical Analyst.

Bethlehem, Pennsylvania

• Assisted clients in making decisions based on capital costs, energy costs, and return on investment analyses• Provided heating, ventilation, and air conditioning commissioning support for various clients, including the Browning School, the Hotchkiss School, and Gettysburg College• Utilized Trace700 to perform energy modeling in order to help clients obtain incentives • Innovated the documentation process to provide more efficient, sustainable use

Master Of Business Administration (M.B.A.), Health Services Administration

Bachelor Of Science, Mechanical Engineering