My experience has mostly been with service industries, such as insurance or other abstract products. I started at Berkley Select (fka Monitor Liability Managers) working as business user, then made the switch to the other side and joined the IT department as a Business Analyst with special focus on rules development. I've since transitioned to a Quality Assurance Managerial role, tasked with the responsibility of improving our various processes to increase efficiency and overall quality in our IT department. My experience on both sides of the system offers a unique and valuable perspective which allows me to act as an effective liaison between application users and the IT team and our responsibilities. I continually seek training in various technical topics which give me additional tools to help hone my skills and focus on the various challenges of the day. I have also completed a degree in General Business Administration, with the goal of being flexible enough to apply this knowledge to any role in a business that I may play.Specialties: I specialize in honing IT processes, detailed software testing, troubleshooting, and documentation. My current focus is on test automation with an overall goal of reducing defects in our applications. Some of my other talents include having an eye for finding errors and other subtle problems (screens, documents, etc.), and finding creative solutions or improvements to system applications or business procedures.
Listed skills include Software Documentation, Requirements Analysis, Business Analysis, Insurance, and 39 others.