Rene Martinez Email & Phone Number

Santa Monica, California, Us

Troy, Michigan, Us

As a call center support engineer I serve as a technical resource and act as an advocate for Apple.Communicate with customers via telephone and written correspondence regarding technical questions and issues related to iOS and MacOS.

San Jose, California, Us

Provided business and critical outage support of various software suites and technologies. Mentored new team members and interns in proper call procedures and in providing excellent customer service.Provided management with assessments of new team members and recommended team members for awards or cash bonuses whenever they went above and beyond in helping customers or other team members.Made recommendations on process improvements and software enhancements.

Jp

Provide leadership and expert support in VMware (ESX) and vMotion. Built 200+ virtual machines for a time-sensitive project where the virtual machines needed to be delivered within a month.Ensured that processes and tools were constantly improving to provide high quality and cost-effective service to customers.Carried out high to complex level tasks in administration of customer systems as assigned by my manager. Worked under limited direction from manager.

Redmond, Washington, Us

As a call center support engineer I served as an advanced technical resource and acted as an advocate for Microsoft.Communicated with business clients via telephone and written correspondence regarding technical questions and issues related to Windows Networking technologies.Provide advanced Tier III resolutions for complex customer issues related to On Premise Technologies, including but not limited to networking protocols and services such as: TSP/IP, WINS, DHCP, Routing, MAC, ARP, OSI, SMB, VPN/Wireless, and Firewall.

95877 Bezons, Fr

Assisted in the development of the server refresh processes including work level instructions and fulfilled duty as the final technical escalation point for outage troubleshooting and root-cause analysis (RCA).Was responsible for migration solutions, training, documenting processes and procedures. Worked with business units to right-size server specifications and to see projects to their completion.Performed end-to-end refreshes of all infrastructure servers for Siemens North America.Deployed 100+ two-node VMware ESXi clusters across North America and performed over 500 migrations using either PlateSpin or VMware Converter.Performed DHCP and DNS server migrations and consolidation including with dissimilar versions of Windows.