Narda Gilbert Email & Phone Number

Phoenix, Arizona, United States

• Assist in managing a team of advanced technical customer support associates• Emphasize team member development through coaching and ongoing learning and development• De-escalate when necessary and properly handle Supervisor request calls• Provide engaged, real-time support for team members• Attend training meetings for new hires• Create troubleshooting documentation within the role• Solve internal challenges with a focus on customer obsession• Coach others to deliver their best performance• Strong interpersonal communication with the ability to adapt to various personalities• Meeting facilitation, time management, organizing, and ability to self-start

Glendale, Arizona

Provide internal support to team members and deliver exceptional service through troubleshooting with every neighbor. Provide solutions to issues that may arise with neighbor’s devices while utilizing remote access programs to resolve neighbor’s networking issues. De-escalated when necessary and properly handled Supervisor request calls. Ensured first call resolution for all calls. Partook in training meetings for new hires. Assisted in the creation of troubleshooting documentation within the role. Provided networking and advanced technical solutions and properly escalated unresolved issues to the Trending department while maintaining the integrity of data. Assisted in training and coaching of peers.

Scottsdale, Arizona

Provided exceptional service through one-on-one product and process consultations with every customer. Provided resolutions to issues that arose related to the building of customers’ websites. Managed over 100 projects while creating design outlines/blueprints executing process from purchase to publish. Updated multiple systems while maintaining the integrity of data. Played a vital role in the Professional Website Design Department as I was the only Bilingual Design Service Representative. Trained and managed department as an assistant supervisor.

Phoenix, Arizona Area

Prepared and processed multiple analyses, reports, and presentations using multiple Microsoft systems. Created rate charts, submitted and requested print waivers. Handled special projects while maintaining the integrity of data. Assisted in training of new employees.

Tempe, Az

Managed accounts making critical decisions that impacted customers. Analytical problem solving for negatively trending data related to the key metrics. Assisted with new account implementations and ensured the success of the transition into production. Annotated, created and translated HIPPA and other confidentiality-regulated forms. Prepared and processed orders, quotes, requisitions, analysis, and reports.

Managed labor and food cost daily. Responsible for kitchen operations and food maintenance. Scheduled, hired, trained, and ensured that the staff performed their respective duties correctly and promptly. Assisted in maintaining health and safety standards. Managed P&L Worksheets. Counseled and supervised over 40 employees. Provided weekly schedules, checked monthly inventory. Assisted in overseeing closing procedures. Managed accounting for all cash and credit sales and entered. Input final sales at EOD into systems.

Master'S Degree, Business Administration And Management, General

Activities and Societies: The National Society of Leadership and Success

Bachelor Of Science, Business Administration And Management, General

Activities and Societies: The National Society of Leadership and Success