Benjamin Pritchard Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Lam Research purchased Semsysco at the end of 2022 and were transitioned into Lam employees mid-2023 with no functional changes in day-to-day operations. However, being part of a much larger organization included more responsibilities such as: approving timecards and expense reports, quarterly reviews and evaluations of direct reports, and training of employees at Lam lab facilities on Semsysco equipment. - Guided team through merger transition completing onboarding process a month ahead of schedule.

Gresham, Or

Managed a workforce of three Field Service Engineers providing both remote and on-site support for installation, maintenance, troubleshooting, and customer training on both the Galaxy (batch processing wet etch) and Triton (single wafers wed etch) tools sets for a dozen customer sites across the US and Canada. Primary point of contact for and between customer site and Austrian HQ group. - Reduced tool downtime and increased quality of customer work by developing maintenance procedures, BKMs, and PM schedules to standardize operations across all shifts. Developed and implemented training plans for the procedures at multiple customer sites. - Spearheaded implementation of a twenty-five-wafer end effector resulting in an 30% increase in throughput on the Galaxy. Created assembly and maintenance procedure for new EE as well as modifying the teaching procedure to accommodate the new EE and reduce dropped wafer frequency. - Modified various components on the tool to reduce the likely hood of broken wafers and leaks to reduce exposure to cut and chemical hazards.

Hillsboro, Oregon, United States

As part of the TPS group, I worked to provide installation and equipment upgrade support for Intel of Hitachi M9010 Etchers and M9050 Ashers. I verify the quality of service and testing of the equipment to ensure that the customer is provided with the highest quality product in the ramp time established. Performed after-market upgrades.

Tualatin, Oregon, United States

My primary responsibility as a GPS engineer was to provide escalation management and support, driving solutions to prevent repeat problems. I solved technical issues from different angles, using statistical analysis to evaluate equipment performance and address reliability issues. I responded to situations where first-line product support has failed to isolate or fix software or hardware problems, reporting design, reliability and maintenance problems or bugs to engineering and software design engineering departments. Provided support, guidance, diagnose problems and drive escalations and root cause resolution of issues both in the field and during final test. Created detailed technical reports and develop metrics to monitor performance. Identify and communicate opportunities for installed base performance improvements within customer site/accounts through hands on and installed based performance data analysis. Manage projects and provide reports to management to deliver the desired result. Leading customer escalation meetings. Mentor field engineers. Participate in the review of procedures, processes and tool design impacting development activity. Traveled to customer sites all over the world.

Tualatin, Oregon

As part of the Pilot group I was responsible for the assembly of cutting edge semiconductor manufacturing equipment and the development of the procedures for that construction. Perform testing of completed equipment to ensure operational quality.

While working as a Self-Sustaining technician I specialized in working on several different types of equipment including: Diffusion Cure Furnaces (ASM A412 & Kokusai Zestone III), Thin Film Metal PVD (AMAT Endura), & Gasonics Plasma Asher. I created or modified several dozen operation and maintenance procedures standardizing operations across the company. On the floor expert on process and wafer disposition. Extensive experience training Engineers and Technicians from several different factories. 5 years on the Training Team. Instructor for the RF Plasma advanced class.From April 2012 to May 2013 I was in the AFO Engineering Mentorship Program where I was a tool owner for both the Novellus Gamma Plasma Etcher & FSI Zeta 300 Chemical Etcher. Responsibilities included managing tool maintenance with technicians, coordination of resources across several areas and factories. Implementation of new Electrical Safety Standards.

Bachelor Of Science (B.S.), Commercial Aviation

Associate Of Science (A.S.), Microelectronics Technology