Benjamin Aaron Email & Phone Number

Boise, Idaho Area

Oversee and motivate team of fifteen sales associates. Assist agents with sales and Metric. Train agent on how to be more efficient in all application. Helping sales agents to understand how QA works. Implemented corrective actions/terminations. Fixing and approving payroll for my team and other teams.

Assist Tier 2 support agents with post booking, flight corrections, deescalating with clients and vendors. Training groups of peers how to be more efficient in company processes, how to correct booking errors in worldspan. Coached agent on their defects. Assist team lead with other projects. Trained Tier 2 support agent and universal agents.

Assist clients with post booking, flight corrections, deescalating with clients and vendors. Training groups of peers how to be more efficient in worldspan, how to correct booking errors in worldspan, and helping them to understand how QA works for help desk agents.

Assist customers with positive communication to promote sales. Operation of Worldspan application, handling credit cards or other valuables for purchases. Learned how to keep AHT, ACW, and hold down to what my company KPI’s where.

Boise, Idaho Area

Assist customers with positive communication to promote sales. Operation of Odyssey application, filing contracts and sensitive customer information with hand written contracts and handling cash or other valuables.

Boise, Idaho Area

Greet customers with kindness and a smile, order and organize stock, vendor checks and inventory management, and maintain a clean and welcoming environment.

Boise, Idaho Area

Greet customers with kindness and a smile, organize stock, complete vendor checks, and maintain a clean and welcoming environment.