With over five years of experience as a Program Manager II at Amazon, I am passionate about using data analytics and business insights to drive process improvement and enhance customer experience. I have successfully managed cross-functional initiatives with stakeholders across product, tech, legal, and support teams globally, delivering measurable results and operational efficiency.As a Program Manager II, I provide program management, business/data analytics, and escalation support for Amazon Flex mobile application, a platform that connects delivery partners with delivery opportunities. I use large datasets coupled with anecdotal customer reports to identify and resolve technical issues, system errors, and customer pain points, as well as to recommend and implement new features and solutions. I also leverage my analytical skills and attention to detail to problem-solve complex issues and use cases. I am motivated by the mission of empowering delivery partners and customers with a flexible, reliable, and convenient service.
Listed skills include Sales, Marketing Strategy, Retail, Merchandising, and 11 others.