Benjamin (Ben) Cook Email & Phone Number

Hingham, Massachusetts, United States

Watertown, Ma

Watertown, Massachusetts

Senior Products Specialist

Marlborough, Ma

Primary focus on answering inbound calls from clients, (domestic and abroad), as well as from internal employees, to create service calls (i.e. Tickets) for clients experiencing hardware failures; Also responsible for facilitating service to said site and answering any questions about service being performed; also handled ordering parts for Parts Only service request via Field Point; also created work orders for Field Engineers, as well as tracked misplaced parts via FedEx, among other responsibilities

Northborough, Ma

Responsible for setting appointments with homeowners for in-home window consultations; achieved daily and weekly appointment goals by using my persuasive phone skills.

Northborough, Ma

Utilized my superior communication skills to set appointments with homeowners via Inbound and Outbound calls. Responsible for precise data entry and consistently exceeded my sales goals, as well as being a brand ambassador for Andersen.

Westborough, Ma

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints. Refer unresolved customer grievances to appropriate departments for further investigation

Westborough, Massachusetts

Natick, Ma

Utilized suggestive selling and upselling and cross selling techniques to maximize each sale, while providing customer with legendary world class customer service. As an Assistant Manager, I was responsible for achieving and exceeding sales goals while also co-managing 8 person team, which provided me with invaluable scheduling, time management, and coaching experience.

Radio, Television, And Digital Communication

Video/Film Concentration

High School Diploma, Life

Graduated