• Assigned the all-rounder of the unit, having to deal with multiple different cases on a daily basis when other officers were focused only on one section. • Communication with Expats team to help with processing of applications and expedience in urgent, medical or humanitarian cases. Sensitive partiality and confidentiality to processing of data in specific cases. Additional access to third party stakeholders to assist with the same.• Communication with various management personnel to discuss various issues and implement solutions.• Pro-active leadership and assistance offered liberally to other team members when needed. Voluntarily undertook management role when Senior Manager was out of office. Operated under crisis management and utilised transparent, honest and humane reasoning when taking decisions.• Dealt with high status clients, such as the director of UoM, various CEO’s and key industry figures, as well as government ministry figures. Such communication was handled through email, phone channels and teams and face-to-face meetings.• Liaison with team members to keep them abreast of operational changes and procedures.• Designed refresher programme for employees to keep on track with the unit’s direction and goals and supplement them with further information and motivation.• Designed unit SOP’s for transparent operations and additional instruction and standardisation for team members. Designed FAQ’s for the unit which increased efficiency by 50%, whilst introducing professionalism and standardisation. Also maintained and updated website with relevant information.

• Physical Un/Loading of equipment and cargo at target destination• Transportation of equipment and cargo from and to target destinations• Construction and Assembly of equipment at target destinations• Make sure that safety regulations are adhered to• Assist in ensuring no equipment is forgotten or left behind

• Creation of Weekly Sports Schedule• Interaction with children and maintaining a safe, nurturing environment• Understanding a child’s needs• Assisting other playworkers when necessary• Assisting in Administrative duties• Procurement and accounting for the loss of any equipment