Benjamin Brooks Email & Phone Number

New York, United States

- Configure & automate .NetCore CI/CD pipeline implementations.- Work with modern technologies: Vault, Consul, RabbitMQ, Ansible, TeamCity, Octopus Deploy, VMware, RavenDB, Splunk, SolarWinds, and more. - Write custom T-SQL scripts to support both internal and external stakeholder data requests and issues.- Write custom PowerShell scripts to facilitate automated deployments from our Continuous Delivery chain.- Manage alerting policies in both LogicMonitor, New Relic, and OpsGenie. Experience with AlertOps, OpsGenie, VictorOps. - Manage daily code deployments to lower and production environments. - Plan and execute infrastructure change requests.- Work with Product and Development teams to prepare environments for upcoming changes and new services/products.- Create and maintain updated documentation in regards to common issues with our software and common fixes.- Audit environment security and plan necessary changes to maintain PCI and HIPPA compliance.- Locate and aggregate data logs within Splunk to review application faults and system events.- Create and maintain internal documentation to ensure best practices are maintained and to ensure common issues are quickly resolved.- Identify areas of improvement at the platform and application levels to help close any gaps in performance.

- Maintaining the highest possible level of stability for our entire platform.- Providing 24/7 On-Call Support for system & application failures, stability issues, and client impacting issues.- Identify areas of improvement at the platform and application levels to help close any gaps in performance.- Manage alerting policies in both LogicMonitor, New Relic, and OpsGenie. Experience with AlertOps, OpsGenie, VictorOps. - Develop T-SQL scripts to support both internal and external stakeholder data requests and issues.- Analyze data, both developmental and transactional, to identify and evaluate trends to develop business cases to support the goals of the company. - Develop reports and ad hoc reports via T-SQL to support accounting, sales, operations, product, or external clients.- Stored Procedure development and optimization; identify areas of improvement opportunities within legacy code. - Assist in deployment efforts including release management within OctoDeploy and QA of newly deployed code in staging environment. - Maintain a solid relationship with Operations to provide support on customer issues and to provide technical support.- Create and maintain internal documentation to ensure best practices are maintained and to ensure common issues are quickly resolved.- Locate and aggregate data logs within Splunk to review application faults and system events.

- Manage Retail Operations team to provide highest quality support to our Retail clients.- Ensure techincal implementation best practices are maintained and verified for each new project.- Develop HTML/CSS to support custom front-end look within our hosted shopping cart application for individual clients.- Troubleshoot techincal and customer service issues within multiple applications.- Identify areas of improvement within the application to provide deeper insight to the product team. - Assist in maintaining relationships with prospective clients and existing clients both via conference call and in-person.- Provide platform level knowledge to internal and external stakeholders to resolve an issue, close an opportunity, or develop a detailed project plan. - Hire quality associates that meet both the skill requirements and company culture requirements to be successful in our environment.- Train new and existing associates to ensure known skills are maintained and improved while new skills are learned to help build a stronger career for the associate. - Provide detailed support for internal payment systems specific for Retail and Non-Retail clients. - Create and maintain documentation for onboarding, implementations, and support for customer service team scripts. - Create detailed implementation plan for clients needing customer service support.- Identify areas of opportunity to increase revenue and create quality processes to reduce overhead.

- Maintain the day-to-day relationship with our largest Retail clients. - Assist in facilitating conversations surrounding promotions to generate revenue for both parties and ensure promotional gaps are accounted for. - Identify areas of opportunity to pitch different products that directly meet the needs of our clients. - Provide detailed transactional reporting for clients leveraging our internal payment systems. - Provide an escalation path for techincal and customer service issues for both B2C and B2B clients within the Retail space. - Develop HTML/CSS to support custom front-end look within our hosted shopping cart application for individual clients.- Format and maintain client generated creative assets for use within the shopping cart and email templates. - Create and distribute in-depth reporting analysis on financials to drive strategic growth with our partners.

- Assist in facilitating conversations surrounding promotions to generate revenue for both parties and ensure promotional gaps are accounted for. - Identify areas of opportunity to pitch different products that directly meet the needs of our clients. - Provide detailed transactional reporting for clients leveraging our internal payment systems. - Provide an escalation path for techincal and customer service issues for both B2C and B2B clients within the Retail space. - Develop HTML/CSS to support custom front-end look within our hosted shopping cart application for individual clients.- Format and maintain client generated creative assets for use within the shopping cart and email templates. - Create and distribute in-depth reporting analysis on financials to drive strategic growth with our partners.