Jenna Dahlin Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Tampa, Florida, United States - Remote

- Provide technical knowledge to support restaurant brand’s unique configuration while they adopt Olo’s suite of core and accessory products.- Lead large and small-scaled projects, troubleshoot complex issues, and educate customers about best practices for implementation and ongoing operations of Olo Pay.- Collaborate with the product team to advocate for new product feature requests and ensure customer feedback is incorporated into roadmap development decisions.- Understand each brands’s organizational dynamics and engage with decision makers to discover core plans.- Liaise between customer, internal departments, and partners to provide clear and accurate program guidance for Olo Brands.- Provide feedback and determine internal processes to improve the customer experience through continued iteration of our documentation.

Tampa, Florida, United States

- Work closely with sales team from handoff to end of the implementation period to ensure an efficient and successful implementation of products.- Run an average of 6 training sessions with clients over the 60-day implementation period, hosting approximately 15 meetings a week.- Participate in weekly meetings with solutions engineers to discuss big-ticket issues, team wide initiatives, and new features. As well as collaborate on troubleshooting with CSR’s and the development team.- Personally own implementations (currently 90) across two platforms and assist the team with other implementations as needed. Checking in with clients on a weekly basis to ensure satisfaction and all needs are attended to. - Utilize Salesforce, Service Cloud, Jira, Confluence, and other software to communicate with and support clients.- Rapidly create strong relationships with clients, gaining confidence and trust through displays of expert knowledge and communication.

Tampa, Florida, United States

-Adeptly utilize internal Customer Relationship Management (Salesforce) and Ticketing Tool (Jira) systems to manage client support requests.- Support and assist clients with system buildout, troubleshooting, and general questions about product via live chat, phone calls, and google meetings.-Develop a strong knowledge of Vector Solutions web-based products and be able to align these solutions to meet the specific needs of each client.-Assist with administrative tasks and other special projects as needed.-Work with the accrediting bodies of several states on behalf of the clients.-Create client-facing support articles for our knowledge repository.-Perform remote troubleshooting through diagnostic techniques and pertinent questions.-Direct unresolved issues or feedback to the next level of support personnel.

Boston, Massachusetts, United States

Leadership Acceleration Program (LAP)-Manage all communications with candidates in all stages of the process, starting with the initial application and ending with placement-Run initial intake calls with candidates, averaging about 30-50 a day, depending on the volume of administrative work-Create job postings on the CRM database, Indeed, and LinkedIn, and associate new candidates to applicable postings-Video interview over 20 candidates daily to assess their strengths and weaknesses and brief them for client interviews -Communicate with clients and candidates to organize and schedule phone screens, video interviews, and in-person interviews-Develop, monitor, and maintain an increasing personal pool of over 100 qualified and active candidates in the CRM database for potential future opportunities

Tallahassee, Florida

-Maintained awareness of market trends in the retail industry, implemented new trends, and monitored 5 local competitors -Merchandised product and created visual displays for Free People as well as worked alongside store visual merchandiser to assist in merchandising other brands throughout the women’s department -Constantly exceeded personal sales goal of $ 30,000 per month and increased the general sales of Free People brand by 30 %

Florida State University

-Partnered with the Florida State University career center to present at club meetings and conduct classroom presentations-Recruited at campus events such as Seminole Futures Career Fair and assisted potential candidates in applying online-Acted as liaison between company and university students while delivering new ideas to enhance the program and company presence

West Palm Beach, Florida

-Continually developed knowledge of the business climate, new and existing products, and competitors in geographic region -Regularly followed up with clients to ensure customer satisfaction during and after sales, completing an average of ten calls a day-Provided sales support to logistics team to participate in closing an order and add value to the selling and logistics process