☑Founder of a garage door business specializing in the sale, service, and installation of a variety of commercial and residential door systems.☑Primary resource for product expertise for various clients; maintain a well-connected and strong professional referral network and serve as a brand liaison between distributors/manufacturers and customers.☑Operated autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, and price negotiations.☑Demonstrate outstanding courtesy and strong interpersonal skills in all customer interactions; implement all business-building expectations through referral, web presence, and social marketing.☑Strong focus on customer satisfaction, loyalty, and follow up; established a customer-centric culture of communication, collaboration, and accountability resulting in top tier performance and rave industry reviews.☑Complete all purchase orders and customer invoices; fulfill customer garage door needs; maintain timely correspondence with clients throughout duration of sale; communicate installation status.☑Improved efficiency across all internal systems by 30% through integrating accounting and inventory systems.☑Established and maintain company safety program to OSHA standards; ensure workforce is trained on and adheres to all safety principles.☑Lead business development efforts, realized a 40% increase in sales through traditional new media marketing programs.

☑️Served as a submariner on the USS North Carolina (SSN 777) throughout the entire construction process up to deployment. ☑️Drove the development of peers as an instructor for the Center for Security Forces; led multiple high risk train-the-trainer courses in classroom and on the job training in a high-risk environment with zero mishaps☑️Managed maintenance program for 4 unique training facilities and developed and maintained student records for central processing.☑️Administered the maintenance of the submarine’s systems; devised a maintenance plan with outside departments and Fleet Maintenance Agencies and ensured Quality Assurance standards were adhered to.