Benjamin Bucek Email & Phone Number

Ausitn, Tx

Austin, Texas Area

-Work with clients to diagnose, troubleshoot, and repair their device-Make recommendations to clients based on my experience and observations-Assist in repair of underlying problem of client’s device-Frontline Agent for the client’s interactions and experience-Have most Revenue per Hour for last 2 months

Dallas/Fort Worth Area

-Upgraded, Configured, Tested, and Integrated 1000+ Cisco and Nexus for Global Corporation as part of End of Support Network Refreshes and future proofing their Networks-Evaluated and Streamlined current procedures to increase efficiencies-Installed new switches, routers, and cabling successfully during time-limited cutover windows-Worked with customers to determine solutions for networking issues-Experienced on Cisco IOS, IOS-XE, IOS-XR, and Nexus operating systems (including newer Core infrastructure Cisco ASR 9922’s and NCS6k’s)-Lead Engineer in staging hundreds of Cisco and Nexus devices across dozens of simultaneous projects for multiple national companies-Developed and help implement Operation Procedures and Quality Assurance Procedures-Trained in LAN/WAN technologies by some of the industry’s senior engineers-Trained others on Cisco networking practices and technologies

Dallas/Fort Worth Area

-Network systems engineer internship during summers and continued through school year.-Presided as Team Engineer and Programmer for project sponsored by Grainger-Designed system for their onsite vending machines, that was intuitive using touch screen device-Programmed PIC24 microcontroller, wireless transceiver, RFID scanner to identify personnel, dispense equipment and keep track of inventory-Used different programming languages and tools such as XML and eggPlant to createautomated test cases for testing different components of the Cisco OnPlus Service-Collaborated with Engineers from Cisco weekly to determine areas of the OnPlus Servicethat needed deeper testing-Used SVN to send and update automated test case program files between the team at TexasA&M and the testing team at Cisco Systems-Worked on a project for NASA through Professor Dr. Sejun Song taking software from a specific hardware device to an Android device-Android program connected two routers together using IPsec to provide secure communications-Programmed telnet client to connect to a router using an android device-Supported the design of the GUI used to navigate the android program

Bryan/College Station, Texas Area

-Talked with customers to determine what services was required for their computer or device-Rang up and took in customers' devices to be serviced and repaired-Checked hardware (layer 1) and diagnosed if device was having a hardware problem-Ran geek squad software along with investigating suspect files to remove viruses whenever possible-Backed up and restored computers if required-Repaired hardware in store if possible and if not, packed and shipped device to Geek Squad repair center-Upgraded computers and laptops when customer would pay for service-Rang up customers buying laptops or computers and suggested Geek Squad services that would help speed up their computer and protect them from malware