Benjamin Buchanan Email & Phone Number

Greater Hartford

• Lead a team of lawyers and claim professionals managing multidisciplinary professional liability claims (employment practices, miscellaneous professional, contractors’ errors & omissions) and cyber liability claims on a national level.• Analyze organizational performance and develop/deliver solutions to increase performance for better claim outcome.• Administer best practices and standards for claim unit, including standards reviews, quality assessment and business unit reviews. Principle focus on delivering superior customer experience and executing key initiatives for client companies and insureds via key performance indicators, quality and business review metrics.• Responsible for recruitment and development of staff, their professional growth and development, employee reviews, compensation, resource management, regulatory compliance and staffing needs.• Collaborate with underwriting, legal and operational counterparts, in the design, build and implementation of strategic product endorsement drafting/amendments; identify gaps in strategic product coverages and facilitate necessary changes in form language and claim process.• Foster relationships between claim staff and client company key stakeholders via new client meetings and agency Q&A sessions; build and grow strong partnerships with marketing, underwriting, sales and other business segments, agencies and client companies.• Engage with other business units on litigation to increase specialty product placement; create and deploy metrics and health of the line measurements for new and existing specialty products; develop and build claims process for new products.

Hartford, Connecticut Area

Manage a team of high performing claims professionals involving primarily latent bodily injury general liability (including asbestos, toxic tort, chemical, sexual molestation, etc.), product liability, employer's liability, and personal lines exposures on a national level.

Hartford, Connecticut Area

Responsible for the comprehensive investigation, management and resolution of significant asbestos, construction, toxic tort, environmental and product liability exposures for policyholders. Negotiated complex, multiparty cost share agreements, as well as claim and lawsuit settlements and releases. Frequent interaction with underlying defense counsel, policyholder coverage counsel and other GL carriers. Specific accountability for ensuring sufficient and accurate reserving on all files. Frequently managed liability exposures exceeding $1M.

Bachelor Of Arts (Ba), English Language And Literature, General

Bachelor Of Arts (B.A.), French Studies