Benjamin Carter Email & Phone Number

Houston, Texas, United States

Starting as a dock worker (2020), working and being promoted internally to dock manager (2021) at two different outlets then, to the position of general manager of 3 outlets (2023); presently involved in retail production as a production manager (Sept 2024).• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance• Developed and implemented strategic plans to drive business growth and increase profitability• Led a team of 45+ employees, providing guidance, training, and support to ensure high levels of productivity and performance• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback• Streamlined workflow processes resulting in improved productivity• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction• Drove continuous improvement efforts across departments resulting in increased efficiency• Managed and resolved conflicts among team members to maintain a positive work environment• Mentored and coached employees to develop their skills and advance within the organization• Drove operational excellence through the implementation of best practices across all departments• Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement• Spearheaded process improvement initiatives resulting in streamlined operations• Developed and maintained production schedules to meet customer demands while optimizing resources• Identified areas for process improvement and implemented strategies to increase efficiency and reduce costs• Monitored key performance indicators (KPIs) such as on-time delivery, product quality, and cost per unit to drive operational excellence

Houston, Texas, United States

• Assisted journeyman electricians in the installation, maintenance, and repair of electrical systems• Followed safety protocols and procedures to ensure a safe working environment for self and team members• Measured, cut, bent, threaded, assembled, and installed conduits using hand tools or power tools• Pulled wires through conduits and ensured proper connections by stripping insulation from wire ends• Installed switches, outlets, lighting fixtures, circuit breakers, transformers, and other electrical components• Collaborated with team members to complete projects within specified timelines while adhering to quality standards

Houston, Texas, United States

• Assisted journeyman electricians in the installation, maintenance, and repair of electrical systems• Followed safety protocols and procedures to ensure a safe working environment for self and team members• Measured, cut, bent, threaded, assembled, and installed conduits using hand tools or power tools• Pulled wires through conduits and ensured proper connections by stripping insulation from wire ends• Installed switches, outlets, lighting fixtures, circuit breakers, transformers, and other electrical components• Collaborated with team members to complete projects within specified timelines while adhering to quality standards

Houston, Texas, United States

• Assisted in the rigging and lifting of heavy materials and equipment using cranes, hoists, and other machinery.• Measured, cut, and shaped metal materials using hand and power tools, ensuring accuracy and precision.Reference: Josh Jernigan, General Foreman at Permasteelisa Josef Gartner. Cell phone 973-906-6884. J.jernigan@permasteelisagroup.comExxon Project in The Woodlands: Ornamental ironwork, hanging high-rise window panels. NRG Stadium: Hanging panels. Training for certifications and safety.

Houston, Texas

Drywall Construction Company. Meet and present to clients who are major builders in the city of Houston and surrounding areas, giving quotes and assessments for work to be done. Manage my own crew and workloads, leading the work myself each day. Invoice and collect from clients at the close of each week.Owner/Operator of Frank's Texture and Drywall. Meet and present to clients who are major builders, giving quotes and assessments for work to be done. Manage own crew and workloads, leading the work myself each day. Invoice and collect from clients at the close of each week. Drywall, spray texture and paint.• Supervised a team of up to 8 drywall installers, ensuring adherence to safety protocols and project deadlines• Managed the allocation of resources and materials to various job sites, optimizing efficiency and reducing waste by 15%• Inspected completed drywall installations for quality assurance, identifying and addressing any defects or issues promptly• Trained new employees on proper installation techniques, safety procedures, and company policies• Collaborated with contractors and other tradespeople to ensure seamless integration of drywall installations within overall construction projects• Resolved conflicts or disputes among team members in a professional manner to maintain a positive work environment• Implemented best practices for workplace safety measures resulting in zero lost-time accidents over 3 years• Utilized specialized tools such as t-squares, hammers, saws, drills etc. to perform precise measurements and cuts for custom installations• Facilitated communication between management and crew members regarding project updates or changes in plansReferences:Don Brockman cell phone 281-831-2585; A&L Drywall, Tomball, Texas. James Hassell cell phone 832-641-4743.