Benjamin Carter Email & Phone Number

Doraville, Georgia, United States

United States

Led a team of 14 client services representatives fielding inquiries from policy holders, group plan administrators and insurance broker agencies. Fielded escalated requests from account managers. Monitored calls to maintain the company’s customer service ethic. Coached associates to help them meet the schedule adherence and customer availability goals. Held bi-weekly coaching sessions for underperforming team members as well as monthly desk reviews. Administered performance reviews, disciplinary actions and reviewed payroll for my team.

Led a team of 12 to 15 offline human resources representatives fielding escalated inquiries from front line associates as well as regional, district and store managers representing The Home Depot’s 300,000 employees nation-wide. Responsible for all aspects of my associates’ employment from administering performance reviews and customer service to payroll and resolution of human resources issues. Responded to high-level requests from leaders across the country.

Georgia, United States

Led a team of 15 to 20 customer service representatives fielding calls from Home Depot stores, distribution centers and corporate offices. Responsible for in-depth knowledge of the company’s SOP’s and general human resources policies in order to resolve payroll issues, process leaves of absence, assist with benefits inquiries along with several other HR transactions.