•Utilized HR analytics to accurately identify and segment IT department new hires across three campuses, enabling the efficient deployment of two targeted Qualtrics surveys: one to 75 new hires (onboarded within the last three months) and another to 64 managers, to evaluate the effectiveness of the onboarding process•Working on developing and implementing a comprehensive customer service training program for full-time and part-time employees within the learning spaces technology department,… Show more •Utilized HR analytics to accurately identify and segment IT department new hires across three campuses, enabling the efficient deployment of two targeted Qualtrics surveys: one to 75 new hires (onboarded within the last three months) and another to 64 managers, to evaluate the effectiveness of the onboarding process•Working on developing and implementing a comprehensive customer service training program for full-time and part-time employees within the learning spaces technology department, to enhance customer interaction•Collaborated with the IT Business Continuity Administrator to design a business continuity quiz, assessing employee knowledge and preparedness for potential disruptions Show less

•Recruited athletes for various sports leagues, generating an average of $100,000 in revenue per year •Led communications with an average of 100 league teams totaling 1,200 athletes per year•Identified and implemented process improvements to streamline operations and reduce costs

• Coordinated bi-weekly payroll for 30+ contract employees with the VP of Operations• Developed training program and materials for Night Manager Training (clock-in/out system and online database guides), tests (customer interaction scenarios), phone etiquette, etc.• Facilitated new hire paperwork, training, and onboarding for all new employees

2019-2020; 2024-Present• Provided customer support with all registration for soccer, flag football, baseball, and softball• Operated as sole facility contact during hours of operation, supporting on average 200 athletes per shift• Maintained cleanliness of facility

• Interviewed 15 to 20 perspective employees for consultant positions each semester• Scheduled and coordinated final interviews for Assistant Manager• Administered new hire onboarding for five to ten employees per semester, including the offer process and completion of new hire paperwork• Approved all Consultant and Consultant Supervisor time off and shift swaps

• Organized and supervised a five-person team responsible for assisting 5,000+ students, staff, and faculty by setting up IUPUI’s new DUO Two-Step authentication system on electronics• Mentored three employees each semester, meeting once a week to discuss future goals and facilitate required training

• Worked 20 to 30 hours per week in a computer lab to aid customers with using Excel, Word, and PowerPoint• Managed customer support for 10 computer labs, including troubleshooting computer and software problems and escalating any high priority problems

• Stocked both perishable and nonperishable items.• Assist cusotmers as needed

• Scheduled 10 to 15 Airman to set-up pilot systems for takeoff and landing of Unmanned Aircraft (RQ-4 Global Hawk)• Maintained pilot system safeguarding mission completion of one to six aircraft per shift out of six flights• Organized and completed all aircraft maintenance documents each day for designated aircraft to ensure readiness for pilot• Awarded Air Force Good Conduct Medal