It Specialist
Nyc
•Maintained day-to-day IT service needs ~800 staff, including CEO• Provided a high level of customer service while supporting all assigned case teams and office based staff in a fast-paced environment. Support included laptops, desktops, Smartphones, and phone and voice mail systems, both in and outside the office• Managed local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at remote site• Training of BCG employees in IT technologies• Maintained high level of flexibility and commitment to achieve personal goals and objectives agreed on with IT Service organization and local management• Provided on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.• Communicated frequently with end users as well as with local, regional, and global support teams.• Oversaw and resolved video conference and telecommunications systems in coordination with regional technical resources.•Took lead and participated in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG•Maturity, tact, and discipline in all situations as a representative of BCG IT