Benjamin Cheung Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Responsible for the leadership and delivery of second level support services for all companies across the Canada Life portfolio. Accountable for leading a team of customer service focused IT professionals who provide technical engineering and support for Canada Life's endpoint infrastructure including core applications, operating systems and mobile endpoint management. Provides day to day leadership for a group of highly skilled, technical specialists, ensuring service level targets are attained and business needs are met.

Toronto, Ontario, Canada

Responsible for managing the evergreening process and coordination of release information across the Canada Life portfolio of companies. Accountable for strategic level planning and product releases related to the modern desktop platform. Established strong relationships with all major lines of business across Canada Life, coordinating release lifecycles, testing and communications. Managed the end-to-end design and implementation of Canada Life's release management strategy and architecture.

Toronto, Ontario, Canada

Focused on products and services that required in-depth expertise in the design, build, test, delivery, support and resolution for client technologies. Responsible for providing technical expertise to projects and support teams with primary emphasis on constructing solutions and certifying software solutions. Participated in multi-company initiatives implementing common services and technologies. Most recently led the migration team in support of Canada Life's migration to the Office 365 platform, including the implementation of licensing across the enterprise, the delivery of our adoption and change management program, negotiation of delivery strategy across all lines of business, and managing the migration of all users and mailboxes into the target environment.

Focused on the certification, support and service of the Operating System and Core Application software on endpoints across Canada Life. Accountable for resolving second-level incidents across all technology platforms related to Desktop Services, identifying complex issues and developing knowledge management, leading problem investigations, critical incident response and developing collaborative relationships with other technology areas to perform complex root cause and forensic analysis.

Focused on deployment and support of workstation and mobile technology across the organization. Performed complex investigations spanning multiple technology areas in a fast-paced environment, reporting to senior business and technology leaders.

Accountable for the execution of IMAC services, fulfillment of hardware and software requests, coordination of equipment and logistics across multiple sites across Canada, executes inventory reconciliation and disposal/liquidation processes.

Provided bilingual first-line technology support to more than 15,000 users across Canada, the U.S., Europe and Asia. Developed qualitative reporting on customer satisfaction that was focused on actionable change and operationalizing feedback. Led the development of communications and reporting across the team and to other senior leaders.

Master Of Business Administration (Mba), Finance And Accounting

The Liverpool MBA is designed to extend existing expertise and build strategic leadership capabilities. It focuses on building a deeper.

Bachelor Of Management And Organizational Studies, Finance And Administration

The Program provides students with a four-year degree combining management and social science courses using an evidence-based management.