-Built lasting customer relationships and trust by assessing needs and promoting solutions - leading to increased retention and annual revenue.-Created client roadmaps that established clear client expectations during the onboarding process.-Optimized and oversaw processes among an SEO team that decreased potential client churn.-Conduct quarterly/annual business reviews with C-Level executives and stakeholders to strategize for upcoming business initiatives and expansion opportunities.

-Oversaw day-to-day operations and assisted in challenge resolution to reduce client churn.-Collected service feedback from clients to help develop new approaches with the SEO team that mitigate retention barriers.-Analyzed performance attributed to Link Building and Content strategies to highlight wins or make necessary strategy shifts.-Fostered inclusive and progressive work culture to boost employee morale and satisfaction with recognition and continuing education.

-Employed evidence-based practices and communication skills to intervene in crisis situations.-Prepared mental health presentations that promote well-being for K-12 students and adults.-Helped children and adults develop coping skills to deal with specific triggers and stressful events.-Educated community members about local and national mental health resources and services available to them.-Raised funds and wrote grants for new programs and initiatives.

-Strategized and composed written content to help increase clients' online organic footprint.-Conducted in-depth keyword research and stayed up-to-date on industry best practices and competitor content.-Evaluated data in Google Analytics, Search Console, SEMRush, and Ahrefs to measure content's impact.-Worked efficiently to meet the established deadlines while producing high-quality work.