Benjamin Croft Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Managing individual and team performance.
• Stakeholder collaboration to achieve objectives.
• Within Digi Docs have previously managed Doc Order and now responsible for SIO.
• Providing support and coaching to the team on a regular basis.
• Manage deadlines and competing priorities.
• Looking for ways to streamline and continuously improve overall processes. (This has included working through a quality and risk uplift with electronic guarantees)

Melbourne, Australia

• Reviewing documents and preparing settlements.
• Liaising with bankers and other departments to achieve settlement outcomes.
• Working as a team to attain settlement targets.

Melbourne, Australia

• Preparing foreign students to begin High School in Australia.
• Teaching grammar, reading, writing and listening.
• Daily lesson planning and classroom management.

São Paulo Area, Brazil

• Co-ordinating students with English teachers in Sao Paulo.
• Business development and sales to recruit new students.
• Managing student requests in English and Portuguese.
• Organising marketing and social media content.
• Maintaining student records, assessment tasks and administration.

São Paulo Area, Brazil

• Teaching English classes privately and in schools across Sao Paulo.
• Motivating, supporting, challenging and developing students at all level.
• Establishing clear objectives for all students.
• Teaching Business English, General English, English for Academic Purposes, IELTS, OET and TOEFL.
• . Formulating marketing and sales strategies to attract new students.

Melbourne Area, Australia

• Provide support and information to clients enquiring about becoming Australian citizens. (12 month contract)
• Give general information regarding obtaining visas.
• Consult with translations and interpreting services to understand client needs.
• Answer approximately 60 calls per day.

• The student learning program is designed to:
• Provide guidance and assistance to students in the planning and organising of essays.
• Provide advice and support towards studying and exam preparation.
• Assist with general advice regarding the use of the library, including location of resources and reference material.
• Assist with specialized subject matter queries.

• Management of member incoming member enquiries through phone and email.
• Management and resolution of complaints against KPI’s.
• Problem solving relating to financial and customer issues.
• Negotiate with clients to achieve a desirable outcome.
• Responsible for Call Centre escalations; managing all types of customer queries.- Investigating and responding to issues relative to customer accounts.

• Dealing with enquires from financial planners, members, employers in relation to accounts and superannuation details.
• Investigating problems and providing solution in relation to members account’s e.g. Investment details, insurance details.
• Providing highest grade of customer service.

Melbourne

• Due to excelling performance I was appointed as acting senior as a member of staff was away for this period of time (December 2006, March – June 2007).
• Problem solving associated with financial issues e.g. misallocated investments.
• Handling escalations and liaising with other departments resolving problems/queries.
• Dealing with customer enquires e.g. Member or employer enquires.
• Dealing with financial advisors on a daily basis to provide updated details for member accounts.
• Answering between 80 – 100 calls a day.

Melbourne, Australia

• Telephoning potential new clients on behalf of Energy Australia
• Calling cold and warm leads
• Extensive customer service
• Dealing with customer queries

Melbourne, Australia

• Working as a kitchen hand clearing and maintaining the back of house operations
• Assisting chefs when required
• Waiting tables and taking orders

Melbourne, Australia

• Responsible for the back of house dishwashing process over the weekend ensuring streamline and efficiency was undertaken
• Assisting Front of House Staff taking orders to tables
• Maintain plants within the nursery

Bachelor Of International Business, Management, Distinction

Activities and Societies: - Member of the Golden Key academic society (La Trobe University) - Deans Commendation - INU (International.

Certificate 4 In Tesol

Completed my Certificate 4 in TESOL through LTI (Language Training Institute).

International Business, International Business

Completed one semester of exchange in Milan, on an INU scholarship.

High School Certificate

Diploma Of Financial Planning, Financial Planning And Services