Benjamin Loya Email & Phone Number

I am recently separated U.S Army Medic. During my last year of service, I decided to pivot my career towards Information Technology. Through personal experience, a course-led program, and earning industry recognized certifications like CompTIA A+, Security +, and Network I have built a strong understanding of the fundamentals necessary. My experience as healthcare specialist and a EMT in the Army equipped me with abilities that will also help me seamlessly transition into IT.

• 

  Healthcare Specialist

  Us Army

  Oct 2020 - Present - West Point, New York, United States

  •Maintained inventory of medical assets and tracked usage to ensure procurement and renewals. •Conducted user training and support to improve productivity and efficiency. •Respond to medical emergencies and health-related issues from soldiers and personnel, providing immediate care or guidance.•Handled over 30 medical patients daily, achieving proper treatment and care. •Logging, categorizing, prioritizing, and escalating incidents.•Gained a strong knowledge of healthcare operations and clinical workflows.•Excellent communication and interpersonal skills. •Maintained accurate and detailed patient documentation along with patient privacy.•Ability to prioritize and manage multiple support requests simultaneously.•Promptly responded to customer inquiries via phone.