• Orchestrate monthly events budgeting, sales, and venue• Manage 60+ attendees at dinner presentations• Annual Cloud Conference committee for 300+ guests• Communications and Promotions

Wrote a Business ROI study to ensure lessons learned from previous CRM deployment.Prepped and scrubbed historical data for CRM usability.Defined requirements and paths for integration with existing systems.Created documentation for a Microsoft Dynamics CRM to Salesforce CRM migration.

- Published a Macro Business Health Evaluation- Auditing delivery to customers- Documenting process improvements during ERP migration project- Responsible for 12 month inventory forecasting for three divisions- Reviewing and tracking SKUs by turn, margin, and movement patterns- Auditing supplier delivery rates- Creation of KPIs for corporate review- Managing care of legacy products in abundance

Responsible for inventory level forecasting over 18 monthsReviewing and tracking SKUs by turn, margin, and movement patterns throughout the supply chainAuditing supplier delivery ratesCollect, prepare, and create KPIs along with other metrics for corporate reviewManaging care of legacy products in abundance

• Documented daily supply chain trends and deficiencies for improvement• Researched alternative product combinations and substitutions• Consulted on ERP upgrade process for integration with corporate parent’s assets• Provided metrics standards for improved reporting and adjustments

• Wrote a comprehensive IS security plan for the College of Arts & Letters• Implemented a migration of 140 users to Windows 7 from Windows XP• Developed Standards and Practices for workflows and maintenance • Performed remote OS repair/software troubleshooting for desktops via network• Resolved network IP settings, installed software, edited registry and user settings• Trained staff in software, classroom equipment & presentation enhancements

• Trained new hires in legal restrictions on collection practices• Performed collection activities on past due accounts• Worked Skip-Tracing on delinquent accounts• Maintained team sales level call backs and payments

• Negotiated & edited all contracts with projected value of four million dollars a quarter• Redesigned their obtainment, negotiation and execution of contract processes• Set up new clients with accounting department for Builder invoicing compliance• Supervised staff of eight that administered orders setup in database for production • Wrote up budget analysis for each quarter and status reports for the board of directors • Verified Indemnity, Insurance, Billing, and Confidentiality clauses per legal counsel

• Maintained daily reports on metrics for calls, returns, and orders for D-Link• Answered calls, provided resolution for problems, and approved replacements• Helped customers with wired & wireless networking hardware issues and trouble codes• Handled call escalations and supervised shifts of fifteen agents

• Supervised calls, provided customer service, and created event tickets• Closed old software & network cases for other agents on NMCI project• Assisted NAVY clients with software/hardware and network problems• Prepared reports on qualitative vs. qualitative resolutions on NMCI project

• Drafted Construction Contracts and reviewed proposals with Builders• Supervised daily Job costs and performed field checks to keep deadlines• Reduced processing time by 20%, with reduction of rush job fees• Calculated & Approved commissions for Sales staff on a lot by lot basis

• Provided telephone support and diagnostic solutions for customer issues• Assisted sales staff on presentations, maintained computers, printers and software• Kept vendor/client relations, financial reports, and cash flow updated