Benjamin Dobson Email & Phone Number

Weehawken, Nj, Us

New York, New York

EDP Accounts Payable CoordinatorDirector of monthly event planning, community involvement and activism supporting our core values in our business. Facilitate interviews, evaluate new hire training, recognize and develop co-workers performance by promoting the company shared values and monitoring quality service.Responsible for cultivating excellent customer satisfaction levels and promoting a "win-win" situation within our business philosophy.Promote brand awareness through… Show more EDP Accounts Payable CoordinatorDirector of monthly event planning, community involvement and activism supporting our core values in our business. Facilitate interviews, evaluate new hire training, recognize and develop co-workers performance by promoting the company shared values and monitoring quality service.Responsible for cultivating excellent customer satisfaction levels and promoting a "win-win" situation within our business philosophy.Promote brand awareness through daily marketing strategies of our products.. Show less

Managed solution teams of 14 mortgage specialists providing loan modifications and foreclosure alternatives.Oversaw delinquent mortgage portfolio and loss forecasting.Utilized resource management, ensured efficient operations, and oversaw daily goals.

Managed a team of 22-26 account managers specialized in minimizing risk to the bank through payment and repayment programs.Oversaw the delinquent 60-day credit portfolio and loss forecasting monthly.Delegated responsibilities and evaluated associates for future career development.

Coached and prepared associates to produce results through knowledge, example, and work ethic.Successfully limited loan losses between $6-10 million 10 out of 12 months on average each year.Developed and implemented rewards and recognition initiatives for associates.

Evaluated applications and made judgments based on client stability and willingness to pay to ensure bank profitability and to minimize potential losses.Secured appropriate credit lines for existing customers and provided assistance programs to those who posed a potential risk of company loss.

Increased bottom-line profitability and reduced risk while ensuring the customer’s needs were met.Provided daily performance reviews and feedback on incentives for account managers.Served as the Community Service Liaison for 17 teams and three departments.Developed solutions to challenges in balance retention, credit, fraud, marketing, and customer assistance.

Trained new hires in customer satisfaction and selling skills.Utilized effective communication skills to develop customer relationships and provide resolutions.Maintained top performance in service quality and selling company products.

Enhanced customer usage of company products and services.Applied the use of effective sales techniques to promote balance transfers, credit line increases, premium insurance products, contract rates, and reduction of delinquency.

Implemented, reviewed and approved loan applications of all bank products for the 345 southeast and western regional electronic bank branches in the U.S.Presented strategic consulting and sales strategy development directly to the business analysts to enhance accuracy to documents in compliance to bank regulations weekly.

Responsible for the launch of digital bank branches in the Central Florida region.Generated sales by opening new deposit accounts and cross selling other electronic bank products in order to increase overall profitability.Responsible for maintaining relationships with customers by creating customer satisfaction through direct contact, creative public announcements and recognition of all marketing tools and resources.

Managed $5-8 million dollar branch offices with responsibilities auditing, approving loans, mitigating loan losses, signing off on drawers, delegating duties to staff and updating nightly reports to the Regional Vice President.Responsible for real estate development and B2B for immediate growth in the Central Florida area to increase new customer relations.Managed 60 day delinquency to charge-off and successfully exceeded the 8% goal by maintaining it consistently around 5% monthly each… Show more Managed $5-8 million dollar branch offices with responsibilities auditing, approving loans, mitigating loan losses, signing off on drawers, delegating duties to staff and updating nightly reports to the Regional Vice President.Responsible for real estate development and B2B for immediate growth in the Central Florida area to increase new customer relations.Managed 60 day delinquency to charge-off and successfully exceeded the 8% goal by maintaining it consistently around 5% monthly each year. Show less

Managed relationships of current customer base, utilized sales techniques in order to increase new consumer loans and insurance products.Responsible for 5 to 60 day delinquency to reduce potential losses.

Management Development Program

Bachelor Of Science, Marketing