Proven business leader, with demonstrated success in working on-site at customer headquarter locations in the US and abroad; thrive on daily interaction/consultation with senior-level customer contacts; past responsibilities include support and delivery of services in excess of $1 million/month. Implemented strong governance structures that improved customer satisfaction; have done significant international travel.Extensive global experience in customer-facing contract structuring, negotiation, financial management and delivery of large and complex IT services agreements. Diligent in ensuring all contractual risks are identified, tracked and mitigated to ensure customer satisfaction while maximizing profitability and sustainability for the service provider.Have managed resources executing on the implementation of large, global IPVPN networks (100 + sites) to meet customer expectations on a timely basis; adept at coordinating multiple resources located in various time zones Enthusiastic self-starter known for personal credibility, integrity and effective oral and written communications.