Benjamin Dolan Email & Phone Number

Westford, Massachusetts

Chief Technology Officer and Lead Project manager.We are a Managed Security and Services ProviderSpecializing in Cyber Security and Data Protection

Greater Boston Area

• Customer Service responsibilities, including managing client relationship, troubleshooting issues, and interfacing with vendors to negotiate pricing on software and hardware. • Responsible for forecasting and projecting equipment replacement and comparison shopping for solutions.• Facilitates client understanding of local server room vs. virtual solutions.• Direct technological research by studying organization goals, strategies, practices, and user projects.• Complete client projects by coordinating resources and timetables with user departments and data center.• Verifies application results by conducting system audits of implemented technologies. • Manage staff and independent contractors, as required• Key Accomplishments: • Proposed and deployed a phone system solution saving the client $35,000/yr. Project included rolling out new routers and ISPs, as well as installing phone systems in 16 offices. • Performed a technology audit for a $1B company with 30 offices, 150 employees, and 700 real estate agents. The purpose of the audit was to verify assets, determine proper use of technology, find outdated technology and potential security risks, and look for possible solutions to implement for improvements.

• Responsible for managing IT strategies.• Coordinate with other departments to improve technology offerings.• Maintain organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

• Managed all office technology.• Ensured the preservation of assets by implementing disaster recovery and back-up procedures and information security and control structures.

• In-House Technician responsible for troubleshooting networking setup issues• Responsible for swapping computer parts as needed• Coordinated and executed IT repairs for a variety of clients