Benjamin Dolan Email & Phone Number

Westford, Massachusetts

Chief Technology Officer and Lead Project manager.We are a Managed Security and Services ProviderSpecializing in Cyber Security and Data Protection

Greater Boston Area

• Customer Service responsibilities, including managing client relationship, troubleshooting issues, and interfacing with vendors to negotiate pricing on software and hardware.
• Responsible for forecasting and projecting equipment replacement and comparison shopping for solutions.
• Facilitates client understanding of local server room vs. virtual solutions.
• Direct technological research by studying organization goals, strategies, practices, and user projects.
• Complete client projects by coordinating resources and timetables with user departments and data center.
• Verifies application results by conducting system audits of implemented technologies.

• Responsible for managing IT strategies.
• Coordinate with other departments to improve technology offerings.
• Maintain organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

• Managed all office technology.
• Ensured the preservation of assets by implementing disaster recovery and back-up procedures and information security and control structures.

• In-House Technician responsible for troubleshooting networking setup issues
• Responsible for swapping computer parts as needed
• Coordinated and executed IT repairs for a variety of clients