As Senior Director Global Business Advisory, Global Headquarters, I serve as an internal consultant for Marriott to lead priority initiatives and advise on future and high-premium rollouts and business opportunities. I consistently champion new business activities to build brand equity and drive customer preference and consult on brand, marketing, sales, revenue strategy, loyalty, partnerships, and emerging business strategies. A few highlights include:• Partnered with Banks and… Show more As Senior Director Global Business Advisory, Global Headquarters, I serve as an internal consultant for Marriott to lead priority initiatives and advise on future and high-premium rollouts and business opportunities. I consistently champion new business activities to build brand equity and drive customer preference and consult on brand, marketing, sales, revenue strategy, loyalty, partnerships, and emerging business strategies. A few highlights include:• Partnered with Banks and Networks and introduced new cobrand cards and refreshed existing cards in 2022.• Led cross-discipline project management, involving 22+ teams for 3 front-book cobranded cards and 4 back-book cards. Show less

As Senior Director Consumer Operations Consulting, Global Headquarters, I initiated change and improved productivity, effectiveness, and profitability of internal operations. I also recommended methods to enhance the value chain while managing a multimillion-dollar annual operating budget.A few highlights included:• Successfully implemented all-inclusive system platform for reservations, booking engines, connectivity, yield management, reporting, and property management. Built… Show more As Senior Director Consumer Operations Consulting, Global Headquarters, I initiated change and improved productivity, effectiveness, and profitability of internal operations. I also recommended methods to enhance the value chain while managing a multimillion-dollar annual operating budget.A few highlights included:• Successfully implemented all-inclusive system platform for reservations, booking engines, connectivity, yield management, reporting, and property management. Built and stood up interfaces across 32 hotels in system.• Led commercial negotiations with reservation and revenue management systems, secured 50% savings for all-inclusive platform.• Instrumental in creating a proposal for a new digital application, Salesforce, incorporating feedback from cross-discipline teams and boosting customer engagement and digital customer experience scores. Show less

As Senior Director Integration and Governance, Sales, and Group Solutions, I managed integration efforts for The Big 4 reservations platform integration through property system governance, Edge Case solutions, and continuity planning. I also served as lead of the Global Command Center, collaborating on new vendor licensing and pricing models for sales, catering, and event systems.A few highlights included:• Led solution efforts across 22 Edge Case situations, impacting more than… Show more As Senior Director Integration and Governance, Sales, and Group Solutions, I managed integration efforts for The Big 4 reservations platform integration through property system governance, Edge Case solutions, and continuity planning. I also served as lead of the Global Command Center, collaborating on new vendor licensing and pricing models for sales, catering, and event systems.A few highlights included:• Led solution efforts across 22 Edge Case situations, impacting more than 900 hotels, including communications, training programs, business processes, and technical requirements. • Created alignment on system integration of 1650+ hotels by engaging with and influencing key stakeholders. • Established and supervised integration and governance for sales, catering, and event systems by hotel size, brand, and location. Show less

From 2010 – 2011, I was Area Director of Revenue Strategy across Hawaii, North Asia, and South Pacific. From 2011 – 2012, I was Area Director of Revenue Strategy across Southeast Asia, Australia, and South Korea; and from 2013 – 2016, I was Area Director of Revenue Strategy across Thailand, Vietnam, Philippines, Cambodia, and Japan. I successfully maximized revenue and profitability across revenue streams and managed processes and procedures related to demand, revenue, and forecasting… Show more From 2010 – 2011, I was Area Director of Revenue Strategy across Hawaii, North Asia, and South Pacific. From 2011 – 2012, I was Area Director of Revenue Strategy across Southeast Asia, Australia, and South Korea; and from 2013 – 2016, I was Area Director of Revenue Strategy across Thailand, Vietnam, Philippines, Cambodia, and Japan. I successfully maximized revenue and profitability across revenue streams and managed processes and procedures related to demand, revenue, and forecasting. A few highlights included:• Created strategies to increase market share 4 consecutive years by 2%, 6%, 3%, and 4%, respectively.• Drove revenue per available room (RevPAR) above budget by 3.6% in 2015, and 2% in 2016. • Reduced official tools and reports from more than 80 to 12 across Asia, exponentially enhancing efficiency. • Fostered an environment of diversity and inclusion and implemented more inclusive practices. Hired 100% local and regional Expat talent, with more than 80% being women in leadership roles. Show less

San Francisco

Monterey, CA