- Enhanced customer satisfaction: Promptly addressed and resolved service desk issues and built rapport and trust with clients through effective communication. 99% Customer Satisfaction Rate via returned surveys over 5+ years.- Streamlined service desk operations: Improved efficiency and response times and managed ticketing system effectively, prioritizing tasks based on urgency. Trained 25+ Service Desk Technicians on new user set-up process.- Proactive problem resolution: Proactively identified and resolved technical problems and reduced downtime through efficient troubleshooting and problem-solving. Standardized set-up process and completed thorough documentation review for 75 partners serving 3,000+ end users.- Knowledge sharing and support: Collaborated with team members to maintain service delivery consistency & mentored junior technicians, fostering a collaborative work environment through regular training and shadowing service requests. Led occasional all-staff Friday 30-minute trainings.- Technical expertise and user support: Assisted users remotely and in-person to diagnose and resolve issues efficiently, translating complex technical issues into digestible language for non-technical users. Expert in: Windows, MacOS, Chrome, ConnectWise [Manage, Automate, Control], G Suite, Webroot, Office & Teams, Azure, Sharepoint, Active Directory, Jamf, Manage Engine, InTune, SonicWall, AllWorx, Immybot.- Detail oriented project management and communication: Specifically chosen for three-month internal documentation standardization project and staff training due to detail-oriented nature, strong written and verbal communication skills and staff training and education experience. Completed project two weeks ahead of schedule.

• Explain services of exemplary heating, air conditioning and solar company via conversation with store patrons• Represent company in Costco and Home Depot, being friendly, engaging and knowledgeable• Part of the pilot program in Home Depot locations valuable providing feedback to corporate office

• Guided committee of 8 volunteers to ensure the needs of the church are addressed by planning meetings and delegating tasks, including bi-weekly programming for up to 25 students, and monthly family programming• Responsible for maintaining annual budget of over $7,000, including monthly budget reports and tracking• Responsible for weekly communication to youth and families and monthly communication to governing board• Connected with local youth directors to collaborate interconnected events including large scale events for 400 people• Planned and executed annual fundraiser for youth programming over a period of 4 months, managing the record and sale 100+ donated items or services for auction• Co-directed biannual, 2 day student leadership program for 40-50 students

• Executed daily construction tasks including light electrical work, demolition, framing, plumbing, dry wall installation, painting and tile installation• Purchased and delivered supplies for projects; work collaboratively with 2-5 individuals, solving logistical and technical obstacles demonstrating stamina and problem solving• Familiar with a variety of hand and power tools required in construction including: tile saws, skills saws, handsaws, reciprocating saw, table saw, pneumatic drill, cordless drill, nail guns, jack hammers, blow torch, crowbar, pliers, wire-cutters

• Store Merchandising Execution Team (MET) associate of the month and District MET associate of the month for February and October 2017• Trained as Back Up Supervisor and served as team lead when supervisor was unavailable, including giving daily task direction and feedback to team• In collaboration with a team, followed merchandising standards for each department within the store• Performed tasks assigned with efficiency and accuracy including pricing accuracy for both customers and associates• Provided attentive customer service during store hours, engaging with an average of 25 customers daily

• Led weekly small group, connecting with 5 high school students weekly• Supported administrative tasks such as volunteer leader communication and paperwork

• Planned weekly high school programming for up to 35 students including games and small group discussion• Helped plan weekend retreats for up to 25 students, planned weeklong annual summer camp for students• Led weekly Sunday morning small group discussion for 8-12 students

• Trained 5-6 new employees on standard operating procedures, customer service and POS system over two years• Processed daily customer orders of boating supplies, taking orders and filing paperwork, procuring item and contacting the customer• Responsible for nightly bank deposits, accounting for and securing up to $3,000 nightly• Received and restocked weekly merchandise shipments, and setting merchandise to company and manufacturer specification with correct signage and pricing

• Trained up to 4 new employees on standard operating procedures, customer service and POS system• Responsible for nightly bank deposits, accounting for and securing up to $2,000 nightly• Received and restocked weekly merchandise shipments; responsible for setting merchandise to company and manufacturer specification with correct signage and pricing• Supported store closure process by selling merchandise and fixtures and shipping off remaining merchandise

Product Flow Team Supervisor • Managed, scheduled and trained team of 7 individuals to assigning daily tasks specific to Product Flow department• Responsible for organization and distribution of twice weekly shipments of 300-400 pieces of merchandise entering the warehouse • Assess performance of warehouse associates, providing ongoing feedback and annual performance reviews• Responsible for appropriate return of defective devices to manufacturerDelivery Driver• Coordinated delivery schedule and daily route averaging 5-6 stops, locating up to 20 items for delivery that day• Installed home electronic systems for customers, concluding with a tutorial of operation, answering questions and providing feedback and suggestions for use• Removed and safely disposed of old units appropriatelyWarehouse Associate• Responsible for pulling merchandise to fulfill customer orders as assigned by warehouse lead• Unloaded and stocked weekly incoming shipments; maintained cleanliness and safety of warehouse