-Manage company finances including bookkeeping and controller functions-Prepare financial statements, budgets, and forecasts, monitoring profitability in real-time -Manage client product quoting, purchasing, and billing-Build and maintain vendor relationships-Manage company's CRM setup & configuration, leverage workflows and automation for the team

-Solve Tier 1 software and networking support tickets-Process and schedule Tier 2 and Tier 3 support tickets for service desk and IT team-Communicate with partner companies and end users to address support tickets-Coordinate schedules and appointments for service desk-Office management and administration

-Work as Service Desk Technician and Dispatcher-Solve computer networking, software, and hardware issues -Provide premium customer service to our partners-Field incoming help requests, schedule, and manage ticket workflows

-Provide campus audio/visual technical support-Troubleshoot systems in time-sensitive contexts and offer top level customer service

-Coordinate audio/visual tech support for high profile events-Equip and train staff for day-to-day operations

-Conducted market and patent research for new surgical device-Worked with founder and CEO to write and edit business plan for medical start-up