Benjamin Epperson Email & Phone Number

Brea, CA, US

• Provide exceptional client support by addressing software-related inquiries, devising effective strategies, and swiftly resolving issues.
• Recognized as a Subject Matter Expert for key software functionalities, including Financials, Appointments,Inventory, Reminders, Patient Engagement, Analytics, Bridging, Billing, ModMed Pay and Telehealth.
• Technical Support team member: proficient in effectively utilizing SUMO to conduct comprehensive reviews of HL7 messages pertaining to… Show more
• Technical Support team member: proficient in effectively utilizing SUMO to conduct comprehensive reviews of HL7 messages pertaining to bridged messages from Ellkay.
• Take a proactive role in software enhancement by creating and monitoring development tickets in JIRA, ensuring streamlined issue tracking and resolution.
• Foster team cohesion by acting as a Knowledge Article Coach, leading efforts to enhance product knowledgethrough crafted articles and pinpointing opportunities for refining software mechanism comprehension. Show less

• Spearheaded the creation of classification models, preprocessing modules, feature engineering, and validation mechanisms.
• Pioneered a novel fictitious data generation algorithm rooted in contemporary research, facilitating preciserepresentation of patient data for rigorous testing.
• Utilized effective project management methodologies to ensure alignment with content standards and precise adherence to deadlines.
• Developed and integrated custom AI solutions for small… Show more
• Developed and integrated custom AI solutions for small businesses using OpenAI API integrations. Show less

Brea, California, United States

• Communicated with patients regarding their chief complaint, intraocular pressure, medical history, visual acuities, scheduling appointments, insurance authorizations for medications and medical testing.
• Adept in EHR systems such as Compulink and NextGen, ophthalmology scribing, and ICD10 coding.
• Minor procedure assistant to ophthalmologist.
• Additional prior authorization experience in ophthalmic medications. Insurance PA authorization familiarities: Medicare, Medicaid, HPN… Show more
• Additional prior authorization experience in ophthalmic medications. Insurance PA authorization familiarities: Medicare, Medicaid, HPN, BCBS. Very communicative with patients regarding status and process. Show less

• Focusing on data entry for magnetic resonance spectroscopy analysis.
• Studied gamma-aminobutyric acid levels in various brain regions and the correlation to inhibition of presented stimuli.

• Entered patient information such as history, chief complaint, etc. into EHR, performed various medical tests on patients, and scribed for the optometrist.
• Organized, prepared and sent patient information for requested insurance audits.
• Prior authorization specialist for Black Rock Vision Center. Mainly regarding ocular medication.

Reno, Nevada

• Experience organizing and initiating marketing campaigns as well as keeping/interpreting sales statistics. Basic SEO optimization and website building experience.
• Great knowledge of music royalty and copyright laws and 10 years of audio engineering experience.
• Achievements: -Several original audio productions in 4 upcoming independent studio games. -2 productions for Virtual Reality independent studio games. -Mixed and… Show more
• Achievements: -Several original audio productions in 4 upcoming independent studio games. -2 productions for Virtual Reality independent studio games. -Mixed and mastered a song for an Netflix upcoming independent film.

Reno, Nevada

• Promoted from Community Assistant to Lead Leasing Professional.
• Experience calling/emailing tenants and guarantors for marketing/follow up purposes. Also responsible for providing notice regarding the completion of legal documents, lack of sufficient payment, collections notices.
• Prepared individual portfolios for all tenants residing at Identity Reno, completed audits for various legal documents, and helped tenants sign up for new renter’s insurance policies… Show more
• Prepared individual portfolios for all tenants residing at Identity Reno, completed audits for various legal documents, and helped tenants sign up for new renter’s insurance policies (as applicable)
• Experience giving tours, meeting sales goals, presenting marketing plans to management. Show less

Woodland, California

• Responsible for managing registers (morning and evening counts), shipping and receiving inventory, transferring store profits to the bank
• Promoted form Game Advisor to Senior Game Advisor