Benjamin Evans Email & Phone Number

• IT/Customer Service Extensive experience assisting people in person, by telephone, and through correspondence. Able to assist with analytical problem solving, technical troubleshooting, and situation resolution.• Technical Writing Created information databases to assist representatives with their own troubleshooting services. Designed and created training materials.• Training Trained large classes and ensured retention. Assisted with mentoring of new employees and provided feedback to improve their quality.• Communication Skills Worked in a team oriented environment with diverse personalities. Participated in weekly meetings to determine and achieve group goals.• Computer Skills Able to support most kinds of computer hardware. Experienced with first tier support for Microsoft Office Suite, SAP, Oracle, VPN, Citrix, Microsoft Windows, Linux, Mac software, AS400, and various net-based applications.• Graphic Design Assisted with the layout and creation of a monthly publication, as well as the creation of original artwork for individual publications.