Benjamin Ford Email & Phone Number

Austin County, Texas, United States

• Created a Shopify store aligned with company-specific branding, adhering to SEO Optimization Requirements, all the while ensuring an easy-to-navigate end user experience.• Acquired proficiency in 3D printing, including CAD design software, slicing tools, operation of 3D printers and print error problem solving. Coordinated print cycles to support 3D printing production. Prepared detailed reports on production progress and outcomes.• Supervised a team of over 30 interns, offering guidance and mentorship. Conducted comprehensive training sessions on the fundamentals of 3D printing. Developed and implemented 3D printing challenges to improve practical skills. Assisted with support and troubleshooting for CAD design issues.

Austin, Texas, United States

• Generated 300 fresh business leads by consulting with 30 different company representatives• Managed Salesforce campaigns to design and create marketing materials for sales meetings, tradeshows, and company executives.• Consolidated tradeshow reporting processes by building Power BI reports showing critical tradeshow data, such as financials, location, and responsible representatives. • Tracked marketing journeys of 10 company clients to gain insight on effective marketing strategy, resulting in a detailed analysis that described the best method of targeting future clients. • Analyzed customer engagement data to determine the effectiveness of 50 email campaigns across clickthrough metrics comprised of CTOR, CTR, and OR.

Cedar Park, Texas, United States

• Conducted personal shopping by utilizing a mobile application to fill up to 120 grocery items for 10-12 different orders while requesting substitutions and interfacing with customers as needed in real time.• Performed customer service as a curbside assistant, relaying bags of groceries to clients in cars while applying communication and listening skills to answer questions, resolve issues, and ensure satisfaction.• Consistently achieved all key performance indicators (KPIs) and metrics for quality and speed, filling carts and delivering groceries within deadlines while mitigating damage to products.