Benjamin Gross Email & Phone Number

Cleveland, Ohio, United States

•Contact consumers by phone to resolve the outstanding balance owed •Find creative solutions to secure repayment •Maintain high level of customer service

Eastlake, Ohio, United States

•Collaborated cross-functionally to execute promotions, theme nights, and community events promoting customer satisfaction•Rotated between multiple departments through marketing & promotions, scoreboard, Team Store & cashier, stadium operations, ticketing, groundskeeping, social media and food & beverage to ensure smooth operation of baseball games and other stadium events •Assisted in marketing efforts promoting team scheduling to youth baseball leagues, community events, and festivals to increase sales •Called 50+ people daily to fundraise for our program events, and accomplished sales

United States

•Worked cross-functionally around the country club processing, checking in members, display merchandising, golf event operations, cart management, caddying, bag room, tee times and event management •Executed member and guest golf events, ensuring a seamless and enjoyable experience for all participants

Cleveland, Ohio, United States

• Provided exceptional customer service by accurately and efficiently processing transactions while maintain a friendly and professional demeanor to increase customer satisfaction• Maintained a high level of accuracy attention to detail while handling cash and sensitive customer information• Floats from branch to branch throughout the Cleveland Region

Cleveland, Ohio, United States

•Developed communication skills by providing customer service to 100+ customers each week• Established time management skills by delivering orders swiftly to create a positive customer experience

Solon, Ohio, United States

• Maintained cleanliness of park to help ensure health and safety of 1000+ park goers per day • Collaborated with 10+ co-workers to landscape 20+ acres to allow for community engagement

Bachelor Of Science - Bs, Sports Industry, Graduate

Cumulative GPA: 3.6/4.0 Achievements: Cum Laude

Sports Administration

Transferred after Spring 21 semester

High School Diploma, 9-12

Activities and Societies: Men’s Cross Country and Track, SADD organization, Men’s Chorus.Team leader of both Men’s Cross Country and Men’s.