- Established and configured training programs on Trainual, enhancing the efficiency ofonboarding and employee development procedures- Successfully migrated essential company data to the EOSone platform, facilitatingsmooth integration and improved data management.- Developed and managed employee schedules through the When I Work application, enhancing shift organization and operational effectiveness for MBTA personnel.

- Provided incoming visitors and guests with friendly and knowledgeable service. Updated daily records with visitor numbers, messages, and other trackable details. Answered phones and transferred calls as needed.