Benjamin Hampton Email & Phone Number

San Antonio, Texas Area

Duties:• Team lead for shift operations. • Responsibilities include technical escalation and training over all network environments as well as all NOC processes and procedures. • Monitor network traffic loads and path manipulation using BGP.• Interfaces with service providers for outages and path manipulation during network degradation events. • Assists senior backbone personnel with project and maintenance implementation.• Responsible for troubleshooting, escalation… Show more Duties:• Team lead for shift operations. • Responsibilities include technical escalation and training over all network environments as well as all NOC processes and procedures. • Monitor network traffic loads and path manipulation using BGP.• Interfaces with service providers for outages and path manipulation during network degradation events. • Assists senior backbone personnel with project and maintenance implementation.• Responsible for troubleshooting, escalation, company-wide communications, resolution and follow-ups of all Backbone network events.• Interface with multiple levels of technical support teams from troubleshooting network issues to design considerations for complex network environments being designed and deployed for a wide range of customer needs. • Distributed Denial of Service (DDoS) detection and mitigation.• Monitor and manage 20,000 + network devices. • Fanatical support for 8 Datacenters located around the globe.Major Accomplishments:• Successful completion of several organizational wide hardware upgrades.• Discovering and eliminating hundreds of potential customer impacting downtime events during IPv6 implementation.Environment: Cisco ASR’s, Nexus, 6500’s, 4900’s, 2900’s, Anomaly Guard. Arista and Arbor Networks. LAN, WAN and QOS. Show less

Amarillo, Texas Area

IT Infrastructures Project Manager duties:• Senior manager over Security, Network, Windows, UNIX, Database, Desktop Support and DC Operations teams.• Responsible for the Management, planning, budgeting, training and day-to-day operations.• Responsible for SOX and PCI compliance across all IT systems.• Managed 17 team members across several different technology realms. Including: Security, Network, Database, Windows, Unix, Desktop and DC Operations. • Over 100 servers in the… Show more IT Infrastructures Project Manager duties:• Senior manager over Security, Network, Windows, UNIX, Database, Desktop Support and DC Operations teams.• Responsible for the Management, planning, budgeting, training and day-to-day operations.• Responsible for SOX and PCI compliance across all IT systems.• Managed 17 team members across several different technology realms. Including: Security, Network, Database, Windows, Unix, Desktop and DC Operations. • Over 100 servers in the environment, 20% of which were virtualized, supporting over 900 users.Network Administrator duties:• Lead engineer over the development and support of the Hastings network backbone, including all store locations and distribution centers.• Responsibilities included the design, implementation/migration, support and documentation of corporate telephony system, backbone infrastructure, store networks and cable plant.Major Accomplishments:• Planned and executed a full Data-Center relocation, no unplanned downtime.• Planned and executed multiple nationwide network upgrades, no unplanned downtime.• Designed and implemented all wireless solutions, including retail store, distribution center and corporate networks.• Designed, planned and executed an IPT migration from Legacy PBX of corporate office and call center.• Developed and executed classroom style training over the use of company IP based telephone system, including telephone, voicemail and call center operations.Environment: 6500’s, 3500’s, 2800’s, 2600’s, Wireless Access Points – LWAPP, ASA, PIX, VPN, Citrix, VMWare, Cisco Call Manager, Cisco Unity, Cisco IP Contact Center (IPCC), LAN, WAN and QOS. Show less

Canyon, Tx

Manager of Network Service duties:• Senior manager over network, windows, web and desktop support teams. • Responsible for multiple budgets, contracts and coordination between all departments and IT support.• Responsible for the management, planning, budgeting, training and day-to-day operations.Network Administrator duties:• Lead network engineer for the Universities network infrastructure. • Responsibilities were to update and maintain the flexibility, reliability… Show more Manager of Network Service duties:• Senior manager over network, windows, web and desktop support teams. • Responsible for multiple budgets, contracts and coordination between all departments and IT support.• Responsible for the management, planning, budgeting, training and day-to-day operations.Network Administrator duties:• Lead network engineer for the Universities network infrastructure. • Responsibilities were to update and maintain the flexibility, reliability and documentation of all aspects of the University’s backbone infrastructure.• Responsible for the support of 5,000 users.Web Developer duties:• Lead programmer for all University related Internet/Intranet development. • Responsibilities included coding, project management, support and classroom training for all personnel-maintaining web content. Major Accomplishments:• Developed and implemented the University Call Center.• Designed and implemented the University dormitory network, giving students access to classroom related networks and the Internet.• Developed and implemented the University Intranet.• Helped design and implement the Universities Online classroom environment (wtonline).• Developed and executed regularly scheduled classes covering all University website development.• Successfully migrated the campus network from a flat network to a multiple LAN routed network.Environment: Windows, Active Directory, Novell Netware, Datatel. LAN, WAN, Cisco 5500’s, 3500’s, 2900’s, 1900’s and PIX. Show less