Benjamin Harmer Email & Phone Number

• Hardware knowledgeo Install hard drives, floppy drives, CD-ROM drives (and other similar drive types), motherboards, processors, memory modules, video and sound cards, modems and network adapters, CMOS batteries, and internal power supplies. Have worked on both Android and Apple phones/tablets.• Software knowledge o Install and upgrade various Windows versions (including 95/98/ME/XP/Vista/7/8/NT4) and various other applications (including but not limited to, Microsoft Office 2000/2003/2007) and assist with troubleshooting issues involving the applications. • Set up home networks using both hardware and software knowledge and assist when network issues arose to maintain network stability.

• Answered phone calls relating to troubles with internet connection, cable TV signal, phone service, and scheduled installations/deliveries.• Opened cases for every call detailing the troubleshooting steps taken to resolve the issue. • Occasionally connected to the computer and diagnose/repair the trouble• Upsold Security Coverage services to customers, including SecureIT and TotalTech services.

• Answered phone calls regarding downed phone service and circuits • Opened trouble tickets and attempted to troubleshoot • Gave customer updates on status of trouble tickets by calling technicians

Cedar Rapids, Iowa Area

• Paetec: Answered phone calls regarding downed phone service and circuits, opened trouble tickets and attempted to troubleshoot. • Security Coverage: Took incoming calls and helped customers with trouble-shooting questions regarding the anti-virus program and Windows.• Cryovac Sealed Air: Four months. In a production enviroment Assisted with filing of data cards and goldenrods. Ghosted some hard drives for the MIS room. Also assisted pre-press department.• Terex: Assisted with the organization of instructions dealing with the assembly of a prototype jaw crusher. Timed assembly and cleared the instructions, recording all info into computer system. Took pictures of the steps involved in the assembly.