Provide direction to Oyu Tolgoi’s Management and Operations and its customers on technology solutions and assist in defining technology and digital strategies, in alignment with Rio Tinto IS&T where feasible and practical, which enable alignment of IT with the business and operations strategy and maximize the net benefit of IT.Accountability includes:Develop and mentor national workforce building a world class IT service delivery team with a clear vision and mission (~90 FTE, ~50+ contractors)Health, Safety & Environment: Assist in developing a safety culture whilst ensuring that all work undertaken in areas of responsibility comply with existing safety legislation and is in full compliance with applicable HSE standards.Ensure a safe work environment according to Rio Tinto HS&E standards for all full-time and contract employees at Oyu Tolgoi.Ensure the safety of all team members and that risks are identified, mitigated and managed.Business Unit IT strategy and governance:Align technology vision with the Management and Mining Operations strategy integrating company processes with the appropriate technologies.Work closely with decision makers in the Management and Mining Operations to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of Oyu Tolgoi LLC.Liaison with Rio Tinto IS&T to ensure alignment where feasible with the broader Rio Tinto IS&T strategies.Integration of major project IT deployment teams and IT operations teams.All business unit IT operations (~$13M PA), including enterprise systems, operational technology systems, and digital transformation and data analytics.IT project delivery for surface operations IT portfolio (~$4M PA) and underground operations IT portfolio (~$47M 2018 – 2022).Continues improvements and effective life cycle management across all IT disciplines.

Globally responsible end to end for end user facing IT services. Lead, manage and develop a team accountable for the end to end processes of architecting, planning, designing, building and implementation of Productivity and Collaboration Services. Cultivated and developed a diverse, globally dispersed, high performing team including employees and contractors. Created a common vision in team and drove alignment to the bigger picture and group objectives to directly support the Rio Tinto business units to achieve safety, productivity, and operational excellence.Lead cultural change and concepts of End User Experience at Rio Tinto by implementing and leverage methodologies such as the user first approach, design thinking, and end user orientated change management in all aspects of delivering IT services. End to end accountability includes near term horizon of strategy across all service lines. PMO life cycle and service line delivery of projects in scope. Operations, ITSM, and operational continues improvement activities. Productivity service lines scope include end user devices and associated operating environments, mobile device management and mobile application development and delivery, remote access solutions, identity and access management, conferencing (audio video web) and instant messaging and presence.​Collaboration & document management service line scopes include knowledge management; content management; document management, portals, intranets, office productivity, digital rights management and interactive digital solutions. Responsible for 41 FTEs located in AUS, SING, US, CAN, EU and a annual operating and project budget of ~$35M, and service line related strategic vendor relationships.

Responsible for managing the ongoing operations and maintenance of all Unified Communications solutions across Rio Tinto, according to defined SLAs and in alignment with published strategies. Specific areas include: Messaging and directories, enterprise voice and collaboration services, fixed voice and mobile telecom services. Established, cultivated, and maintenance of an international high performing team of 26 individuals (located in Australia, United States, Canada, and France) with focus on mentorship and individual career building challenges.Key stakeholder relationship building, critical success factor to understand and translate customer needs (internal and external) to fit for purpose and efficient IT services. Setting and managing expectations across internal teams, downwards, and upwards. Advanced management of major partner suppliers including: IBM, Avanade, and Accenture. Maximizing strategic effectiveness while championing change and driving innovation (both internally and with suppliers) through constant development and review of operational service roadmaps.Fiscal discipline with an annual budget of ~24.4M USD. Business case development and supporting transformation of services, both from a technology and commercial perspectives. Including migrating the global email platform from exchange to exchange online, transforming traditional UCC services to UCaaS while achieving cost out though benefits realization and a better end user experience by converging services.

Supervision of various IS&T operational units (examples include: Network, Service Desk, Site Support, Messaging, Workstations, Data Center, Directory Services, Databases, and Site Communications) whose missions are: To operate the technical infrastructures shared across the Americas in compliance with the SLA’s defined with customers. To implement technical standards and ensure that they are applied. To provide for the effective performance of the facility-management contracts associated with their activities. To optimize the costs of operating technical infrastructures.Lead cultural change within the department with a focus on delivering high performance & continuous improvement helping IS&T to develop the best possible quality solutions, programs and services. Create a compliance culture within IS&T, ensuring that all IS&T activities comply with Rio Tinto and best practice corporate governance standardsProvide leadership to the regional Infrastructure team. Mentor and develop staff using a supportive and collaborative approach: assign accountability; set objectives; establish priorities; monitor, evaluate results, provide feedback and coaching and conduct regular performance reviews. Assure that IS&T maintains strong relationships with and effectively utilizes the services of Rio Tinto Controllers, Procurement, Legal and Shared Services.

Duties include the daily tasks associated with keeping the network and telecoms operations up and running in the Americas region, including managing the local team of Network Engineers. Other responsibilities include generating and maintaining KPI reports, meeting and maintaining SLAs and SLOs and identifying service improvements while keeping costs down. Managing the group budget and cost forecasting. Involvement in projects that require technical expertise in networking and telecommunications for various business units.

Design and provide solid network infrastructure solutions to business units based on their needs. Monitor and support the network infrastructure of business units on a daily bases. Collaborate with other teams, business units and vendors at all levels to provide the best solutions possible. Ensure that corporate change control processes are maintained and followed. Generated documentation to facilitate ease of support and quick problem resolution. Member of enterprise Network and Telecoms standardization group. Network integration team member of major enterprise acquisition and mergers.

Responsible for Statewide network infrastructure planning, implementation and support needs; including all routers, switch, wireless access points and security appliances. Responsible for the monitoring of infrastructure and telecoms connection health and quality. This included syslog systems, network monitoring, automated configuration backup and archive, internet and e-mail filtering. Worked with vendors to achieve project goals and maintain high level of support. Provided top tier support to both internal and external customers.

Responsible for the daily operations and support of IKANO’s North American Network Operations. Project manager for NOC initiatives, involved in senior level management planning for NOC. Highly involved in the design and implementation of IKANO’s systems both Data Network and Server farm. Responsible for providing detailed technical due diligence in the acquisition of 2 major competitor companies; this included both technical integration and maximizing economic savings where possible. Supervise and manage 24 hour by 7 days a week NOC staff of 15 Engineers. Self supervised position under IKANO’s CEO.

Assisted customers with configuring, troubleshooting and designing networks using various Cisco networking products. Routinely recreated customer reported problems in a controlled lab environment to create viable solutions. Supported both English and German speaking customers.

Provided IT solutions, project management, design and integration services to customers based in Germany. Responsible for operational IT management of multiple customer sites. Technical lead for company’s largest client. Responsible for the design and implementation of upgrading 35 branch offices with Ethernet LAN capabilities and connecting all office back to the headquarters using ATM (1.5 year project). Technical lead on retrofitting the IT infrastructure of a major local hospital. This included: structured wiring, all active and passive network devices, servers, and software (2 year project).