Benjamin Hess Email & Phone Number

Chicago, Illinois, United States

Building a professional role and team from the ground up; managing a remote staff of DA Specialists, focusing on creating and maintaining data partitions bespoke to the needs of Numerator clients. Interdepartmental communication and collaboration to ensure prioritization alignment and level set workflow expectations. Proactively creating technical tools and documentation to organize, streamline, and standardize the team’s workflow while maintaining a backlog of prioritized projects. Utilizing SQL to create Mode reports on an ad-hoc basis to optimize custom group data quality and run quality checks of the team’s technical work. Leading daily remote team meetings and presenting at recurring department-wide meetings.

United States

Building professional role from the ground up; overseeing the work of a team of over 150 Data Associates spanning three countries; providing insightful, constructive feedback to improve the team’s work accuracy and efficiency; using a solution-oriented mindset to proactively create technical tools which make workflow simpler and smoother for the team while also improving overall team work quality; leading presentations to promote overall team growth; building out data-based spreadsheets with complex analytics to measure the team’s productivity improvement over time; professional mentorship of new hires.

Chicago, Illinois, United States

Using an expertise in Numerator’s custom-designed platform to integrate proprietary data with real-world ECommerce and Brick and Mortar product data; interdepartmental communication and collaboration to ensure client needs are being exceeded; interior design and decoration work for Numerator’s Chicago office.

Greater Chicago Area

Assist in the transition from TyTix ticketing platform to PatronManager ticketing platform: Inputting ticket sales and season subscription data, verifying seating assignment and pricing, preparing and sending promotional mailings to donors.

Cleveland, Ohio

Human resource management: managing an intergenerational staff; interviewing and hiring job applicants; onboarding & training new employees; mediating employee conflict. Operations & administrative leadership: tracking audience attendance and concessions sales data to identify & implement increased operational efficiencies; mediating customer issues in a cross-cultural environment, weekly vendor relations and invoicing; auditing inventory; creating weekly staff work schedule; creating film schedules structured for maximum financial efficiency. Technology support: building advertising “pre-show” playlists using GDC technology; ensuring all tech equipment functions properly and troubleshooting when issues arise. Event coordination: supervising & managing events; working on a regular basis with third party organizations to ensure 400+ patron events run smoothly.

Cleveland, Ohio

Leading the team in quality customer service & sales, including: serving customers in a courteous and expeditious manner; answering phone calls; selling movie tickets and upselling concessions; mixing and serving alcoholic beverages; general cleaning duties. Cross-trained in all aspects of theatre’s operations to ensure smooth business operations.

Event logistic and volunteer management for Cleveland’s premier film festival, spanning 12 days, 600 films, and attracting 105,000 attendees. Accomplishments include: managing and setting up theaters to ensure a quick, smooth transition between films on a tight schedule of seven films per day with an approximate 15 minute window between films; ensuring accurate turnover of 10 theatre marquees showing 600 films in a 12 day span; managing a six-person team of volunteers of all ages; directing customer traffic and providing expedient and dynamic customer service; assisting in theater cleanup as needed; introducing films and post-film Q&A sessions.

Cleveland, Oh

Performing in character, provided holiday-themed, imagination-engaging entertainment for intergenerational crowds at Tower City Center. Developed & originated characters specifically tailored to children with sensory sensitivities. Skills demonstrated include improvisational performance, character development, interacting with a wide variety of patrons and customers, customer service, creative, positivity-based problem solving and public interaction with 20,000+ attendees over the course of 20 days.

Receiving shipments of, taking inventory of and ticketing merchandise, preparing and shipping merchandise to Cleveland Indians Baseball team mall stores. Data entry, digital cropping and editing merchandise photos and graphic design for vendor catalogs and communications using GIMP and Adobe Photoshop.

Cleveland, Oh

Answering phone calls, welcoming visitors, interacting with the public, meeting & event coordination including preparing and serving refreshments, Welcoming and directing guests to meetings and events; coordinating St. Vincent de Paul society involvement, including assisting the homeless community with St. Vincent de Paul volunteers; various clerical and administrative duties.