Benjamin Holman Email & Phone Number

The City of Wichita is a full-service municipality that provides a variety of services including water and sewer, airports, transit, and housing, as well police, fire, parks and recreation, planning, and a convention center, as well as internal services such as IT, law, finance, and administration. The Office of Budget and Research is a leader in the field of municipal budgeting, having earned the Government Finance Officers Association Distinguished Budget Award for 35 consecutive years. The Office of Budget and Research plays an important role in organization-wide strategic planning and performance measurement. Some of the key duties include:Compile the City of Wichita Budget ($653M) and Capital Improvement Program ($2.4B) and administer the organization-wide performance measurement program. Research and analyze policy options and evaluate programs, CIP compilation and review, budget implementation projects, and performance measure collection. Present at traditional District Advisory Board meetings and coordinate Social Media Town Halls each year.Study financial matters and prepare reports. Develop and present financial recommendations.Supervise special projects. Monitor and compile budgets for assigned departments. Cultivate working relationships with administrative staff in departments to develop broad-based knowledge of local government operations.

Wichita, Kansas Metropolitan Area

• Investigates and resolves customer service-related queries and complaints; clearly communicates findings to the public, while respecting confidentiality.• Organizes and aggregates fixed-bus-route ridership and fare data.• Interviews and trains operators in policies, procedures, and best practices. • Coordinates with team to perform administrative and logistical tasks within deadlines. • Writes discipline documents, conducts disciplinary meetings, advises management.• Oversees the operations of Downtown Q-Line trolley service. • Writes and conducts annual performance evaluations for drivers and staff. • Manages Bus Operator scheduling.• Project Manager for IPS Parking Enforcement Software and Transit Transition.• Interfaces with third-party vendors and suppliers for project and program priorities.• Oversees the operations and staff of the Wichita Transit Center. • Oversees all cash handling and financial records of the Wichita Transit Center. • Manages inventory control, customer service transactions, information calls, building security, and facility maintenance of the Wichita Transit Center. • Supervises 69 bus operators, 22 Para-Transit Operators, evaluating their performance to ensure compliance with policies, procedures, and labor agreement. • Accident investigations. • Improved Customer Complaint Process by working to combine different Federally required complaint types, such as ADA, into one log and follow-up process. • Aggregates, interprets, and creates reports on customer service call-taker data.

Wichita, Kansas Metropolitan Area

• Led and trained team on scheduling, reservations, and on-site event planning. • Formed trusting relationships through focus on strong customer service.• Experienced in being the positive and active face of an organization. • Helped hotel build a reputation as top 5% of 1,300 Hamptons worldwide.

Wichita, Kansas Metropolitan Area

• Led and trained team on scheduling, reservations, and on-site event planning. • Formed trusting relationships through focus on strong customer service.• Experienced in being the positive and active face of an organization. • Helped hotel build a reputation as top 5% of 1,300 Hamptons worldwide.

Wichita, Kansas Metropolitan Area

• Created accounts, processed loan applications, reviewed credit reports and attended to a variety of account maintenance tasks and processes. • Gained trust with members in our community, consistently meeting their financial needs.• Experienced multitasking in a fast-paced professional environment.

Master Of Public Administration - Mpa, Public Administration

Bachelor Of Arts - Ba, Psychology