Benjamin Isaac Email & Phone Number

India

Chennai, Tamil Nadu, India

Job Description :Responsible for making sure that services are being seamlessly delivered to the clients of an organization. In charge of a variety of tasks, such as leading from front, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. Monitoring and managing support, and VIP support functions to ensure optimal serviceMaintaining high performance levels for service-related processes, and implementing improvement activities wherever necessaryTaking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviewsEnsuring that systems, procedures, and methodologies are in place to support outstanding service deliveryDeveloping a deep understanding of scope to gain insights into the scope of service deliveryTaking accountability for service delivery performance, meeting customer expectations, and driving future demandAnalyzing third-party as well as internal processes, and creating strategies for service delivery optimizationPerformance and Quality ManagementRecommending methods of improvement and seeing that actions are implemented on time for service delivery upgradesProviding accurate and regular reports to the management on performance of the service deliverysupporting personnel management, including staff recruitment, performance assessment, training, and mentoringBuilding strong relationships with teams and stakeholders to enable effective dialogue exchange between departmentsTechnical PerceptionSupervising teams to facilitate continual improvements in their respective environmentCollaborating with technical design teams to set standardsEnabling high-level performance benchmarks

Chennai, Tamil Nadu, India

Chennai Area, India

• PARTICIPATE IN CUSTOMER MEETINGS, SITE MEETINGS AND RESOLVING SITE AND FIELD RELATED ISSUES AS AND WHEN REQUIRED.• ASSIST IN GIVING INPUTS FOR DESIGN WORK BY CARRYING OUT TRAFFIC ANALYSIS,• ADEQUACY REPORTS, • DETAILED EQUIPMENT SPECIFICATION, • TENDER DOCUMENT PREPARATION, • TENDER EVALUATION AND • ALL OTHER OFFICE/ADMINISTRATIVE WORK CONNECTED WITH CONSULTANCY SERVICES.• CONTRIBUTE IN GENERATING NEW BUSINESS FOR NEW CONSTRUCTION DESIGN, SERVICE INSPECTION, AND MODERNIZATION BUSINESS

Chennai Area, India

Preparing Technical Specifications, Design Basis Report for VHT Systems (Lifts, Escalators & Travelators)Conducting tender evaluation process, evaluating tenders and finalizing the vendors for DIAL , MIAL and BIAL projects .Examining the deviations raised by the vendors and approving based on cost consciousness and qualityNetworking with all manufacturing vendors for technical clarification during tender processCreating tender drawings for Vertical Horizontal Transportation Systems in DIAL, MIAL and BIALIssuing approvals to general arrangement drawings for manufacturing’s as standard products are not used in the Airport projects, so utmost importance is given for documentation, interfaces and method statementsVerifying the Logistics Plans, Rigging Plans, Method Statements of the VHT Sub-contractor and providing inputs Functioned as a VHT Package Manager in BIAL for VHT Systems which involves activities like Approving Shop Drawings,Interiors, Interface Control Documents, Interface Management Plan, Quality Plan and FAT (Factory Acceptance Plan) Attended Factory Acceptance Test for Elevators, Escalators, Travelators of ThyssenKrupp Factory in Zhongshan, China for BIAL ProjectCarrying out weekly review meetings and studying the progress.Escalating the problems which hampers the progressPerforming Site Acceptance Test and reviewing the safety methodologies adopted at siteTesting the compliance of VHT equipment with respect to EN (EN-81, EN-115), IS, ASME, NFPA, CIBSE GuidePerforming Internal Audits every quarter, attending Management Review Meetings and preparing MRM Presentation Managing Baggage Handling System, coordinating for design and Interfacing with other disciplines.Interfacing with all the disciplines like Architecture , Structure to IT systems for BHS.Responsible for releasing the structural drawings for BHS i.e. platform drawings and fire enclosure structure drawings.

Chennai Area, India

• Looked after the installation of elevators of various types like Machine Room Less, Overhead Traction Machine• Carried out Testing and commissioning of elevators• Managed procurement of installation materials and followed with vendors for timely delivery• Clarified the doubts raised by clients, architects and consultants• Adjusted the specs according to the requirement of clients and architects• Maintained 10 Technicians and looked after them• Attended call backs and mentored the maintenance routes

Chennai Area, India

Bachelor'S Degree, Mechanical Engineering, First Class

Education record