Benjamin Isaac Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Developed a go-to-market strategy for a ~₹100 million market segment, spearheading a cross-functional team of 60+ stakeholders to deliver measurable results.- Drove revenue growth by managing key performance metrics, including senior stakeholder engagement, sales and marketing strategies, budget optimization, and customer lifecycle management.- Streamlined sales and lead generation processes, enhancing efficiency and boosting productivity by 30%.- Achieved 18-25% QoQ growth in net revenue by elevating sales conversion rates from 28% to 46%.- Generated ~₹6.4 million in revenue within the first year while increasing average deal size by 40% and amplifying sales team productivity by 65%.- Exceeded quarterly revenue targets by 20%, setting new benchmark sales records in Oct 2023, Dec 2023, and March 2024, resulting in the company's highest-ever recorded revenue.- Reduced customer churn from 34% in FY 2022-23 to 12.6% (as of Oct 2023) by implementing a multi-stage escalation matrix and introducing dedicated customer delight champions.- Transformed product showcases and brand visibility by collaborating with the digital marketing team and redesigning the brand's online presence.- Launched targeted marketing campaigns by aligning with cross-functional teams and executing comprehensive go-to-market strategies.- Implemented advanced CRM tools to optimize the sales pipeline, track leads effectively, and maintain accurate customer data.- Analyzed market trends to identify new growth opportunities and introduced innovative business models to maximize sales conversion across diverse customer segments.

Mumbai, Maharashtra, India

- Led SME Sales Operations, assuming a pivotal role in driving organizational growth and operational excellence.- Developed product value propositions and pitched directly to C-level executives (CMOs, CTOs, CEOs) and early-stage startup founders, establishing strong executive relationship.- Consistently exceeded monthly and quarterly sales targets by 200%, contributing ~₹11.2 million in Annual Recurring Revenue (ARR).- Surpassed overall revenue targets for the business unit by ~140% each quarter, setting new benchmarks for performance.- Recruited, mentored, and coached account directors across APAC, LATAM, and MENA regions, driving market presence and enabling global expansion.- Designed and implemented strategic sales plans, driving significant revenue growth, improved customer retention, and deeper stakeholder engagement.- Expanded product offerings to Enterprise clients by creating customized solutions and pricing targeted at the Government, Public Sector, and Private sectors.- Streamlined sales pipelines, provided business forecasts to leadership, and orchestrated weekly Sales Standup's to ensure clarity and accountability.- Inspired the sales team by fostering a culture of collaboration and high performance through tailored coaching, mentoring, and sponsorship initiatives.- Represented the company at various D2C events and conventions, forging strategic partnerships to expand market presence and unlock new opportunities.- Conducted bi-weekly training sessions and webinars to empower digital partners and resellers with actionable strategies for success.- Played a key role in the conceptualization and execution of “WhatsApp on Wheels”, an industry-first roadshow across six Indian cities in collaboration with Meta, engaging D2C brands and entrepreneurs.- Coordinated fortnightly Sales and Product sync-ups to enhance communication, accelerate product development, and drive business innovation.

Mumbai, Maharashtra, India

- Drove Enterprise sales for Builder Studio across India, the Middle East, and APAC markets, expanding market share and building a global presence.- Built and maintained strong relationships with clients at the CXO level, ensuring long-term partnerships and strategic collaboration.- Led and supported the presales team in managing RFIs, RFPs, and RPQs, ensuring timely and accurate responses to client needs.- Developed and executed effective sell-to and sell-through strategies, leveraging existing alliances and business partnerships to accelerate growth.- Collaborated with key account managers and project managers to create detailed Business Requirement Documents, ensuring alignment on project goals and deliverables.- Conducted performance reviews, set goals, and mentored the SDR and BDR teams, driving productivity and skill development across the sales organization.

Mumbai, Maharashtra, India

- Responsible for the growth and development of 'IRIS Carbon' in the US market, a SaaS-based ERP catering to compliance and regulatory reporting needs.- 'IRIS Carbon' catered to all compliance and regulatory reporting needs of publicly listed companies, mutual fund houses, government agencies, etc governed by the United States Security Exchange Commission's adoption of the iXBRL mandate.- Achieved overall sales of over $2.5 million in less than 12 months through direct sales and partnerships.- Collaborated with the CFO, InfoSec team, Legal, and Product team to ensure timely implementation and adoption of the platform before the Go-live deadline.- Provided regular sales forecasts, reports, and recommendations to senior leadership for informed decision-making purposes.- Secured strategic alliances with US federal and state government agencies through prospecting, networking, and business partnership initiatives resulting in a revenue of approximately $1 million.

Mumbai Area, India

- Managed end-to-end operations, including lead generation, sales, product delivery, and the implementation of an Augmented Reality-based Retail SaaS solution for retail and big-box stores across APAC and EMEA.- Drove consistent revenue growth by focusing efforts on high-opportunity accounts and industries, ensuring sustainable sales performance.- Spearheaded trade show participation, enhancing brand visibility and generating valuable leads to fuel the sales pipeline.

Mumbai Area, India

- Led the Virtual Business team for the HNI Segment at Reliance Mutual Funds, providing comprehensive end-to-end investor management services.- Managed a team of Relationship Managers serving a portfolio of over 45,000 folios and ~20,000 unique investors, with an AUM of ₹3,600 crore.- Generated over ₹15 crore in monthly purchases, consistently exceeding KPIs for new investor activations and new SIP registrations.- Conducted retention calls, successfully retaining 40% of de-satisfied customers, improving customer loyalty and satisfaction.- Maintained a customer satisfaction rate of 95% for two consecutive quarters in 2018, reflecting exceptional service delivery.

Mumbai Area, India

- Implemented cost-reduction and business improvement strategies derived from detailed P&L analysis, significantly enhancing operational efficiency.- Created comprehensive pitch decks for internal training, research, and external marketing, contributing to business development and brand positioning.- Developed SOPs to optimize workflow and ensure the maintenance of quality standards across sales teams.- Generated an annual turnover of ₹50 crores, consistently meeting and exceeding revenue targets.

Mumbai Area, India

- Established the customer email support division, "tellus@pepperfry.com," under the guidance of the CEO.- Developed comprehensive hiring plans, process guidelines, SOPs, and quality standards to ensure operational efficiency.- Supervised a team of 3 Team Coaches and 45 associates, driving high performance in customer support.- Managed email and chat support, resolving over 600 customer emails and 750+ chats per day, consistently achieving a 98% SLA rate.- Optimized team schedules, ensuring balanced workloads and effective coverage during peak hours to maintain service excellence.- Collaborated with cross-functional teams and internal stakeholders to resolve complex customer issues efficiently and to improve overall customer satisfaction.

Mumbai Area, India

- Managed comprehensive sales operations for an outsourced business in partnership with the Ministry of Education, Canada.- Supervised a team of 4 Team Leaders, 1 Trainer, and 75 sales associates, including 60 onshore and 15 offshore (Canada-based), to ensure seamless operations.- Achieved ~$2 million in monthly revenue through strategic telephonic sales execution.- Monitored team performance, forecasted sales trends, and cultivated strong client relationships to drive consistent growth and operational success.- Promoted within 12 months due to strong performance and organizational impact - ahead of schedule by 6 months.

Mumbai

- Served as the Official Channel Partner for Expat Group, Dubai, managing a team of account managers and tele-callers.- Led the in-house sales team while developing strategic channel partnerships for key projects.- Closed 180+ deals, driving approximately ₹10 crore in gross revenue.- Honored with the "Sales Person of the Year" award at the Expat Properties Annual Leadership Summit in April 2012, recognizing exceptional contributions and results.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor’S Degree, Business Administration, Management And Operations

Associate'S Degree, Public Relations, Advertising, And Applied Communication, A

Advanced Specialization In Documentary Photography & Photo Journalism, Photojournalism